Ben Hamann

• Perform repairs and process warranties while assisting customers on the sales floor and phone.
• In depth repairs of high end road and mountain bikes including suspension overhauls, brake bleeds and pro builds.
• Contact manufacturers to submit and follow up on warranty claims.
• Assist customers with sales of bicycles and accessories.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

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• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.

• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.