Ben Hearn
Manor,Texas
Summary
Customer-focused retail leader with 14+ years of experience, including a decade at AT&T progressing from Retail Sales Consultant to Temporary Store Manager. Proven ability to inspire high-performing teams, deliver exceptional customer experiences, and drive operational excellence. Known for fostering inclusive team cultures, mentoring future leaders, and consistently exceeding performance goals. Tech-savvy, adaptable, and passionate about connecting people with technology that enriches their lives.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
03 2024 - Current
- Inspire, coach, and develop a diverse sales team to exceed individual and store goals, fostering a collaborative, inclusive, and high-energy culture.
- Partner with the Store Manager to execute strategic sales and customer experience initiatives, resulting in a 20.5% year-over-year sales increase.
- Analyze KPIs and operational metrics to identify growth opportunities and implement targeted action plans.
- Model exceptional customer interactions and set service standards, sustaining a customer satisfaction score of 91%+ for three consecutive months.
- Ensure operational excellence through accurate inventory control, merchandising, and compliance with company policies.
Temporary Retail Store Manager
AT&T Mobility
04 2025 - 06 2025
- Led full store operations during manager’s absence, maintaining sales momentum and team engagement.
- Provided daily coaching, goal alignment, and performance feedback, ensuring the team met and exceeded KPIs.
- Reinforced a customer-first mindset and operational readiness across the store.
Retail Sales Consultant
AT&T Mobility
06 2015 - 02 2024
- Delivered personalized technology solutions to customers, consistently meeting and exceeding sales targets.
- Built long-term customer relationships by understanding needs, resolving issues quickly, and ensuring satisfaction.
- Served as a product expert across wireless, mobility, and connected devices, educating customers and team members.
Server
Alamo Cafe
06 2011 - 05 2015
- Trained and mentored new team members, promoting service excellence and teamwork.
- Maintained efficiency in high-volume settings while ensuring a positive guest experience.
Education
High School Diploma - Computer Science
MacArthur High School
San Antonio, TX06.2011
Skills
- Team Leadership, Coaching & Development
- Customer Experience & Loyalty Building
- Inclusive Culture & Community Engagement
- KPI Monitoring & Data-Driven Decision Making
- Sales Strategy & Consultative Selling
- Operational Excellence & Compliance
- Inventory Control & Merchandising
- Conflict Resolution & Escalation Management
- Microsoft Office & Salesforce CRM Proficiency
Accomplishments
- Supported the successful launch of a new AT&T retail location, managing setup, merchandising, and team readiness.
- Multi-year AT&T Business Certified Representative.
- Achieved monthly top sales performer recognition at store and district levels.
- Recognized for outstanding customer service on internal company platforms.
Timeline
Assistant Store Manager
AT&T Mobility
03 2024 - Current
Temporary Retail Store Manager
AT&T Mobility
04 2025 - 06 2025
Retail Sales Consultant
AT&T Mobility
06 2015 - 02 2024
Server
Alamo Cafe
06 2011 - 05 2015
High School Diploma - Computer Science
MacArthur High School