Ben Heidrick
Baltimore,MD
Summary
Dedicated professional with a strong background in guest services at Caves Valley Golf Club. Recognized for exceptional customer relations and safety awareness, consistently enhancing guest experiences. Proven reliability and initiative in managing member property and conducting safety inspections, ensuring a secure and welcoming environment.
Overview
3
3
years of professional experience
Work History
Bag Room Attendant
Country Club of Maryland
09.2023 - Current
- Displayed consistent professionalism when interacting with both members and non-members alike while providing exceptional customer service.
- Entrusted with maintaining the security of member property within the bag room area, upholding club standards for safety and privacy.
- Enhanced customer satisfaction by efficiently organizing and managing golf bags in the storage area.
- Demonstrated commitment to safety by conducting regular inspections of golf carts, identifying potential issues before they escalated.
Guest Services Associate
Caves Valley Golf Club
05.2022 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to better enhance their experience.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Engaged guests entering facility and carried and luggage or belongings they had.
Education
No Degree - Sports Marketing
Shepherd University
Shepherdstown, WV05-2028
High School Diploma -
Calvert Hall College High School
Towson, MD06-2024
Skills
- Patience and empathy
- Reliability and punctuality
- Safety awareness
- Initiative and Self-motivation
- Safety policies and procedures
- Heavy lifting
- Guest services
- Guest relations
Timeline
Bag Room Attendant
Country Club of Maryland
09.2023 - Current
Guest Services Associate
Caves Valley Golf Club
05.2022 - 05.2024
No Degree - Sports Marketing
Shepherd University
High School Diploma -
Calvert Hall College High School
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