Ben Hicks
Alpharetta,GA
Summary
Service-driven Lead Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
3
3
years of professional experience
Work History
Lead Bartender
Vail Resorts Inc
12.2022 - 04.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards during extremely busy services.
Server
Cherry Street Brewing Cooperative
03.2021 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Edgbarrow Technical College
Crowthorne, Berkshire, England05.2018
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Fast paced service
- New Hire Training
Timeline
Lead Bartender
Vail Resorts Inc
12.2022 - 04.2024
Server
Cherry Street Brewing Cooperative
03.2021 - 10.2022
High School Diploma -
Edgbarrow Technical College
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