Ben Jalbert
Auburn
Summary
Dynamic professional with extensive experience in hospitality and outdoor management, particularly in enhancing guest experiences at Killington Resort. Strong leadership and communication skills, coupled with a focus on safety compliance and operational excellence, ensure high standards and effective team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Lead Expo Coordinator, Barback, Host
Sushi Yoshi Hibachi Steakhouse
Killington
08.2024 - Current
- Cleared tables to maintain a high turnover rate and minimize wait times, supporting overall restaurant efficiency.
- Transported filled bus tubs to dishwashing area and took trash to containers, ensuring cleanliness and organization.
- Facilitated communication between kitchen and front-of-house staff.
- Supported bartenders with drink preparation during busy shifts.
- Maintained cleanliness and organization of bar area and storage spaces.
- Stocked bar supplies, including glassware, garnishes, and beverages.
- Performed daily side work tasks such as cleaning glasses, cutting fruit, stocking ice bins.
- Coordinated with kitchen staff to ensure timely food service delivery.
- Took reservations over phone and in person.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Crop Management & Winery Attendant
Lincoln Peak Vineyard
Middlebury
06.2024 - 10.2024
- Provided knowledge of wines to enhance customer engagement and satisfaction.
- Assisted visitors with wine tasting selections and vineyard tours.
- Collaborated with team members to create a welcoming environment for guests.
- Set up and broke down event spaces for private gatherings and tastings.
- Stocked shelves with wine bottles and merchandise to ensure availability.
- Assisted with seasonal vineyard operations, including pruning, shoot thinning, leaf pulling, hedging, and harvesting.
- Monitored vine health by identifying pests, diseases, nutrient deficiencies, and environmental stress indicators.
- Supported irrigation management, performed canopy maintenance, and ensured optimal sunlight and airflow for crop development.
Terrain Park Attendant
Killington Resort
Killington
01.2025 - 05.2025
- Inspected features throughout the day to identify hazards, close unsafe elements, and document maintenance needs, ensuring rider safety.
- Performed daily terrain park maintenance, including raking lips, decks, and landings; resetting, and repairing features to ensure safe riding conditions.
- Maintained situational awareness, anticipating operational needs, and proactively addressing issues to ensure smooth park operations.
- Communicated with supervisors, ski patrol, and grooming teams to report issues, hazards, or operational updates.
- Set up and maintain park signage, boundary markers, fencing, and closures in accordance with resort safety standards.
- Assisted with feature builds and layout changes by supporting grooming operations, transporting materials, and shaping snow to enhance park aesthetics and functionality.
- Worked in all weather conditions and completed physically demanding tasks while maintaining efficiency and professionalism.
- Demonstrated leadership through a consistent work ethic, mentoring newer staff, and modeling proper maintenance procedures and safety standards.
Golf Starter, Ranger, Carts, and Maintenance
Killington Golf Course
Killington
05.2023 - 11.2025
- Engaged guests in friendly, professional conversation to enhance their experience and ensure proper pace of play.
- Educated new or visiting players on course rules, etiquette, and safety guidelines to promote a safe and enjoyable environment.
- Performed routine maintenance on bunkers, cart paths, greens, tees, and fairways to uphold course quality standards.
- Operated landscaping and turf-maintenance equipment, including mowers, trimmers, and utility vehicles.
- Set up course daily by mowing greens, tees, and fairways; raking bunkers; placing tee markers; and preparing all areas for play.
Education
Resort and Hospitality Management -
Vermont State University
Killington, VT06-2025
High School Diploma -
Baxter Academy For Technology And Sciences
Portland, ME06-2022
Skills
Timeline
Terrain Park Attendant
Killington Resort
01.2025 - 05.2025
Lead Expo Coordinator, Barback, Host
Sushi Yoshi Hibachi Steakhouse
08.2024 - Current
Crop Management & Winery Attendant
Lincoln Peak Vineyard
06.2024 - 10.2024
Golf Starter, Ranger, Carts, and Maintenance
Killington Golf Course
05.2023 - 11.2025
Resort and Hospitality Management -
Vermont State University
High School Diploma -
Baxter Academy For Technology And Sciences