Summary
Overview
Work History
Education
Skills
Personal Information
Work Preference
Timeline
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Open To Work
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Erica Terrell

Los Angeles,CA

Summary

Experienced restaurant professional with over 15 years in enhancing guest experiences and operational efficiency. Led collaboration between kitchen and front-of-house teams, ensuring food safety and effective staff training. Developed innovative strategies to increase customer engagement and drive sales in quality-focused establishments.

Overview

1
1
year of post-secondary education
2024
2024
years of professional experience

Work History

Barback/Host/Food Runner/Expo/Busser

Pink Taco
Los Angeles
01.2018 - 01.2024
  • Streamlined table turnover, increasing efficiency during peak hours and boosting guest satisfaction and daily revenue.
  • Enhanced customer experience by maintaining cleanliness and promptly assisting servers, contributing to a 95% guest satisfaction score.

Server Assistant/ Busser

Palace Station Grand Cafe
Las Vegas
01.2014 - 01.2016
  • Improved Guest Experience: Anticipated needs by keeping the dining area clean and organized, leading to better service survey feedback and a 15% increase in repeat customer visits.

Busser/Runner

Arizona Charlies Decatur
  • Supported bartenders with glassware, ice, and bar restocking at Pink Taco.
  • Prepared garnishes, mixers, and service stations for tequila and cocktail orders.
  • Cleaned bar equipment, counters, and floors to maintain Pink Taco standards.

Education

Certificate - Medical Assistant

Graduate of American Career College
Los Angeles, CA
06.2009 - 08.2010

Skills

  • Food Safety Management
  • Alcohol Service Training
  • Dining area sanitation
  • Food safety
  • Customer service
  • Speed and Efficiency
  • Detail-oriented
  • Strong Communication
  • Clear communication
  • Adaptability and Multitasking
  • Lifesaving certifications

Personal Information

Title: Hospitality Service Professional

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Location Preference

RemoteOn-Site
Location: Los Angeles, CA
Open to relocation: No

Timeline

Barback/Host/Food Runner/Expo/Busser

Pink Taco
01.2018 - 01.2024

Server Assistant/ Busser

Palace Station Grand Cafe
01.2014 - 01.2016

Certificate - Medical Assistant

Graduate of American Career College
06.2009 - 08.2010

Busser/Runner

Arizona Charlies Decatur
Erica Terrell