Ben Kimbrough
Colorado Springs,CO
Summary
Customer service leader with experience in shift supervision, front desk operations, and caregiving support. Skilled in cash management, accurate record keeping, and customer retention strategies. Known for clear communication, steady problem-solving, and improving client satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Colorado Springs, Colorado
08.2024 - Current
- Resolved operational challenges during shifts promptly to keep operations moving smoothly.
- Set clear expectations for employees on duties, policies, and daily work standards to ensure consistent performance.
- Managed cash handling tasks, including register balancing, currency counts, and bank deposit preparation.
- Resolved customer concerns through composed communication and sound judgment, enhancing overall customer satisfaction.
- Educated customers about offerings, promotions, and pricing, contributing to increased sales.
In-Home Caregiver
Veterans Administration Hospital
Colorado Springs, Colorado
06.2019 - 08.2024
- Delivered companionship and emotional support to veterans in Veterans Administration hospital and home settings, enhancing their emotional well-being.
- Fostered strong relationships with family members through attentive listening and emotional support, ensuring their concerns were addressed.
- Ensured client safety, comfort, and overall well-being by closely monitoring conditions under physician guidance.
- Responded quickly to emergency situations with calm, steady care.
- Kept accurate records of services delivered and other relevant client information.
- Provided training to new caregivers on effective care techniques and client needs. on client needs and caregiving standards.
Front Desk Clerk
Arnold Air Force Base, Judge Advocate's Office
Tullahoma, Tennessee
06.2018 - 06.2019
- Coordinated daily front desk operations for military legal staff and clients, ensuring smooth workflow.
- Processed payments, issued receipts, and managed transactions for clients.
- Set attorney and client appointments in office calendars.
- Answered incoming calls and directed questions to appropriate legal staff.
- Received, sorted, and distributed incoming mail and legal paperwork.
- Verified visitor identification to enhance security protocols at the office and controlled access within judge advocate office.
- Filed confidential case records and kept office files organized.
- Drafted correspondence, memoranda, and routine legal office documents.
Skills
- Cash management
- Client relations and service
- Customer support
- Safety compliance
- Record management
- Performance analysis
- Inventory oversight
- Retention strategies
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
In-Home Caregiver
Veterans Administration Hospital
06.2019 - 08.2024
Front Desk Clerk
Arnold Air Force Base, Judge Advocate's Office
06.2018 - 06.2019