Ben Kootneokoff
Portland,OR
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Jake's Famous Crawfish through effective multitasking and superior service. Skilled in process improvement which impacts the efficiency of the organization. I pride myself in balancing customer needs with efficient operations, which fosters customer satisfaction, repeat business with optimal performance.
Overview
6
6
years of professional experience
Work History
Waiter
Jake's Famous Crawfish
Portland, OR
11.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Line Cook
McMenamins
Eugene , OR
04.2021 - 10.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Stocker Associate
Jerry's Home Improvement
Eugene, OR
05.2020 - 09.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 80 pounds.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
Parts Delivery Driver
Greenbox Mechanical
Portland, Oregon
06.2018 - 09.2019
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Education
Bachelor of Arts - Public Relations
University of Oregon
Eugene, ORSkills
- Sales
- Business Development
- Strong Multitasking
- Process Management
- Process Improvement
- Communications
- Teamwork
- Reliable
Affiliations
- Lift up urban Portland volunteer
- Lincoln youth basketball volunteer coach
References
References available upon request.
Timeline
Waiter
Jake's Famous Crawfish
11.2023 - Current
Line Cook
McMenamins
04.2021 - 10.2023
Stocker Associate
Jerry's Home Improvement
05.2020 - 09.2020
Parts Delivery Driver
Greenbox Mechanical
06.2018 - 09.2019
Bachelor of Arts - Public Relations
University of Oregon
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