Summary
Overview
Work History
Education
Skills
Timeline
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Ben Lockman

Summary

I enjoy semi-repetitive tasks that can be segmented and tackled one at a time. I love talking to people and making sure they enjoy themselves as customers at my job. I can weld carbon steel decently on pipe or plate. I learn fast if I stay focused and don't mind being given a list of tasks.

Overview

12
12
years of professional experience

Work History

Busser

Eddie's Place
07.2021 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Supported team-oriented environment, assisting colleagues during high-volume periods to maintain service standards.
  • Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
  • Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
  • Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
  • Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
  • Reduced wait times for seating, efficiently managing flow of guests during peak hours.

Welder Helper

Embree Construction Group
10.2022 - 01.2025
  • Fetched materials, equipment, and tools for welding professionals.
  • Removed trash and excess materials to clean up work areas.
  • Prepared welding equipment to perform advanced welding work.
  • Supported welders with precise measurements, cutting, and fitting of metal components for accurate assembly.
  • Contributed to on-time project completion by efficiently organizing materials and maintaining a clean work area.
  • Ensured high-quality welds through pre-weld joint preparation, including cleaning surfaces and removing debris.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Kept positive attitude focused on learning new processes and techniques.
  • Reduced downtime by ensuring timely maintenance and repair of welding tools and machinery.
  • Demonstrated adaptability by quickly learning new processes, techniques, or equipment as required for different projects or assignments.
  • Improved workplace safety by diligently following safety protocols and procedures during all tasks.
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.

Personal Shopper

Harris Teeter
05.2018 - 06.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Ride Operator

Carowinds Amusement Park
01.2016 - 01.2020
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
  • Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Fostered communication between ride operators and other amusement park personnel to support operations.

Restaurant Team Member

Chick-fil-A
08.2013 - 08.2017
  • Greeted guests pleasantly and answered menu questions.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.

Education

Associate of Science - Metallurgical Engineering

Central Piedmont Community College
Charlotte, NC

Skills

  • Attention to detail
  • Clear communication
  • Cleaning and sanitizing
  • Team collaboration
  • Safety awareness
  • Resourcefulness
  • Effective problem solving
  • Guest relations
  • Equipment operation
  • Quality assurance

Timeline

Welder Helper

Embree Construction Group
10.2022 - 01.2025

Busser

Eddie's Place
07.2021 - Current

Personal Shopper

Harris Teeter
05.2018 - 06.2021

Ride Operator

Carowinds Amusement Park
01.2016 - 01.2020

Restaurant Team Member

Chick-fil-A
08.2013 - 08.2017

Associate of Science - Metallurgical Engineering

Central Piedmont Community College

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Ben Lockman