Ben Lourens
Austin,Texas
Summary
Dynamic retail leader with a proven track record at First United Methodist Thrift Store, excelling in customer service and team leadership. Successfully implemented visual merchandising strategies that enhanced store appeal, driving sales and engagement. Skilled in employee training and digital marketing, fostering a collaborative environment to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Retail Keyholder Assistant Manger
First United Methodist Thrift Store
Durango, CO
01.2025 - 08.2025
- Led team meetings to discuss sales strategies and improve overall performance.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Trained and mentored new staff members to promote a cohesive work environment.
- Executed visual merchandising displays to enhance store appeal and drive sales.
- Managed cash register operations and performed end-of-day cash reconciliation.
- Developed and implemented loss prevention strategies to minimize theft and shrinkage.
- Collaborated with management to establish and achieve sales goals and objectives.
- Coordinated special promotions through social media and events to boost foot traffic and customer engagement.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed payments using point-of-sale systems.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
Housing and Engagement Media Director
Fort Lewis College
Durango, CO
01.2024 - 05.2025
- Served as FLC's Housing and Engagement Media Director on the Housing Board.
- Served as the 'Adventure House' photographer/videographer.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving set social engagement goals.
- Led a team of creatives to ensure consistent messaging and branding across all channels.
- Analyzed campaign performance metrics to optimize future media strategies.
- Implemented digital marketing initiatives to engage and grow the target audience.
Behavioral Analyst Volunteer
School for Children with Disabilities
Kathmandu, Nepal
- Conducted daily behavioral sessions to support students' emotional and social development.
- Prepared a presentation for principal addressing resource deficiencies and proposed solutions.
- Facilitated parent meetings during school hours to enhance communication and involvement.
- Served as part-time speech and occupational therapist, assisting children with diverse needs.
- Acquired hundreds of dollars in academic resources, supplies, and therapeutic materials.
- Volunteered as behavioral analyst, providing insights for all children in school.
Education
Associate of Science - Psychology
Fort Lewis College
Durango, CO05-2025
Skills
- Customer service
- Team leadership
- Visual merchandising
- Employee training
- Project management
- Digital marketing
References
References available upon request.
Affiliations
Volunteer, Athlete, Small business owner
Timeline
Retail Keyholder Assistant Manger
First United Methodist Thrift Store
01.2025 - 08.2025
Housing and Engagement Media Director
Fort Lewis College
01.2024 - 05.2025
Behavioral Analyst Volunteer
School for Children with Disabilities
Associate of Science - Psychology
Fort Lewis College