Benjamin Maerzke
Tumwater,WA
Summary
Experienced customer service professional with over a decade of supporting customers and strengthening relationships. Recently transitioned into sales, where I have applied my people skills to understand needs, recommend solutions, and constantly reach sales targets. Valued for being approachable, dependable, and focused on creating a fun, yet accomplished work environment.
Overview
12
12
years of professional experience
Work History
Sales Manager
Mattress Firm
10.2022 - Current
- Led team to exceed sales targets through strategic planning and execution (BDP's).
- Developed training programs to enhance sales techniques and product knowledge.
- Conducted regular performance reviews, providing insights for team enhancement and ways to meet KPI's
- Established key relationships with clients, enhancing brand loyalty and retention efforts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for each guests specific needs.
Front End Manager
Safeway
04.2019 - 08.2022
- Audit tills and all registers
- 3rd party entries for pharmacy
- Prep graph list for upcoming days
- Scheduling/All Hiring Relations
- Operating handheld for ordering and OOS
- Delegation to all employees to operate at most optimal performance
- Developed and executed merchandising strategies
- Led team in implementing customer service training
Customer Service Manager
Walmart
11.2013 - 04.2017
- Audit all registers throughout building including management used tills
- Assist with Service Desk overrides and store overrides when management cannot be reached
- Evaluate and access all customer relations and concerns.
- Cap Team stocking and binning- reassuring product will be on floor
- Trained new staff on best practices in customer engagement
Education
High School Diploma -
Burlington High School
Burlington, Wi06-2012
Skills
- Sales team training
- Staff management
- Goals and performance
- Sales presentations
- Sales tracking
- Contact follow-up
- KPI tracking
- Business development and planning
Timeline
Sales Manager
Mattress Firm
10.2022 - Current
Front End Manager
Safeway
04.2019 - 08.2022
Customer Service Manager
Walmart
11.2013 - 04.2017
High School Diploma -
Burlington High School
Key Qualifications
- Adaptability that allows me to gain knowledge in a new field quickly
- Strong understanding of customer gratification due to retail management skills
- Book keeping efficiency
- Empower Scheduling/Hiring
- Attentiveness helping to empathize with customer/patient