Ryan Mcleod
Mobile
Summary
Results-driven Quality Manager with extensive experience in quality assurance, compliance monitoring, and continuous improvement. Proven ability to lead initiatives that enhance product reliability and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Quality Manager
Conde Systems
Mobile, AL
12.2008 - 05.2024
- Developed and implemented quality management systems aligned with industry standards.
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Conducted root cause analysis to identify defects and drive corrective actions.
- Trained and mentored staff on quality control processes and best practices.
Account Manager
Conde Systems
Mobile, AL
07.2005 - 12.2008
- Implemented strategic account plans that aligned with client objectives and company goals.
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Analyzed customer feedback to identify areas for improvement in product offerings.
Computer Helpdesk Technician
Sears
Mobile, AL
01.2002 - 05.2003
- Provided technical support for hardware and software issues, enhancing user productivity and satisfaction.
- Diagnosed and resolved network connectivity problems, ensuring reliable access to critical systems.
- Implemented process improvements that streamlined ticket resolution times and reduced backlog.
- Assisted in training new staff on helpdesk procedures and customer service protocols.
Parts Sales Representative
Sears
Mobile, AL
03.2001 - 12.2001
- Enhanced product knowledge to guide customers in selecting suitable parts.
- Delivered exceptional customer service to improve shopping experience and build customer loyalty.
Education
Bachelor of Science - Chemical Engineering
University of South Alabama
MobileHigh School Diploma -
Murphy High School
Mobile, AL1992
Skills
- Quality management systems
- Compliance monitoring
- Quality processes
- Continuous improvement
- Regulatory documentation
- Risk assessment
- Process improvement
- Document management
- Product inspection
- Supplier quality assurance
Timeline
Quality Manager
Conde Systems
12.2008 - 05.2024
Account Manager
Conde Systems
07.2005 - 12.2008
Computer Helpdesk Technician
Sears
01.2002 - 05.2003
Parts Sales Representative
Sears
03.2001 - 12.2001
Bachelor of Science - Chemical Engineering
University of South Alabama
High School Diploma -
Murphy High School