Ben Nguyen
Garden Grove,CA
Summary
Proven Automotive Technician with a track record of diagnosing and enhancing vehicle performance, notably at Mossy Honda. Skilled in advanced diagnostics and electrical systems, coupled with a strong work ethic and problem-solving abilities. Achieved significant improvements in vehicle reliability and customer satisfaction through meticulous attention to detail and a fast-learning approach to new technologies. Motivated to go above and beyond job requirements to satisfy customer needs.
Overview
18
18
years of professional experience
Work History
Automotive Technician
Porsche of San Diego
03.2017 - 04.2019
- Serviced vehicles according to Porsche recommended maintenance schedules, and completed full vehicle inspections according to OEM standards.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical, and electrical issues.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific scan tools and updated software according to OEM workshop's guideline.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Inspected and performed recalls under warranty according to OEM safety standard procedures
Automotive Technician
Hoehn Porsche
01.2016 - 12.2016
- Analyzed vehicle data using advanced diagnostic equipments.
- Investigated customer complaints to identify cause of malfunctions.
- Integrated new OEM diagnostic software, improving accuracy in identifying vehicle issues.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components according to OEM specs.
- Read and followed technical documentation to complete accurate repairs according to Porsche specification.
- Serviced vehicles according to OEM recommended maintenance schedules and carry out specific procedures for different trim levels on various vehicle models.
Master Automotive Technician
Mossy Honda
03.2011 - 01.2016
- Trained and coached junior employees on procedures according to Honda recommendation for completing various types of repairs and maintenance on cars.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific scan tools, diagnostic procedure, and IAN online knowledge bases.
- Understand and familiarize with hybrid systems on Honda vehicles.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Completed customer orders and warranty services according to manufacturer specifications.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Performed safety and emissions inspections.
- Serviced, diagnosed, and replaced mail-function air conditioning system components according to Honda standard.
- Reduced vehicle downtime for clients by performing timely preventive maintenance services.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Analyzed vehicle data using Honda advanced diagnostic equipments.
- Read and followed technical service bulletin documentations to complete accurate repairs.
- Performed emissions tests and repairs according to Honda standards and compliance with the state of California regulations.
Automotive Technician
Audi of Escondido
02.2007 - 02.2011
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to Audi recommended maintenance schedules for oil changes, engine tune-ups and fluid changes Interval.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern during vehicle visit.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components according to Audi specification.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Automotive Technician
Kearny Mesa Acura
02.2003 - 10.2006
- Serviced vehicles according to Acura recommended maintenance schedules for oil changes, including major and minor services, timing belts, water pumps, valve adjustments, and other major fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts according to OEM recommendation.
- Changed, rotated, balanced tires, and performed alignment on different types of Acura models.
- Troubleshot and diagnosed faults with vehicle systems and components using Acura diagnostic tools.
- Performed safety and repaired vehicles failed smog check inspection according to Acura standard and state California regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems on Acura vehicles.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down and replaced faulty assemblies such as power steering systems and linkages, head gaskets, clutches and automatic transmissions.
Smog and Repair Technician
Henry’s Auto Repair
01.2001 - 01.2003
- Conducted smog check inspections on a wide range of different vehicle years, makes and models. Issued a pass or fail certificate based up on the outcomes of vehicle visual inspection and functional tests performed according to the state of California inspection manual.
- Diagnosed and repaired or replaced defective emission components using Bar-97 & Bar-OIS system and other shop provided scan tools, but not limited to other electrical devices such as volt meters and oscillation lap scopes.
- Diagnosed and addressed drive ability concern such as no start up on arrival, fuel consumption, low power under acceleration, faulty electronic sensors and actuator, and so on.
Education
Certificate - Automotive Technology
San Diego Miramar College
San Diego, CA08.2004
Skills
- Strong Work Ethic
- Problem-Solving
- Motivated and fast learner Willing to adapt to new challenges and opportunities
- Familiar with mechanical and electrical systems
- Diagnostic abilities
- Electrical failure repairs
- Electrical understanding
- Electrical experience
- Emissions Control
- Advanced Diagnostics
- Calibrating systems
- Hybrid Systems
Timeline
Automotive Technician
Porsche of San Diego
03.2017 - 04.2019
Automotive Technician
Hoehn Porsche
01.2016 - 12.2016
Master Automotive Technician
Mossy Honda
03.2011 - 01.2016
Automotive Technician
Audi of Escondido
02.2007 - 02.2011
Automotive Technician
Kearny Mesa Acura
02.2003 - 10.2006
Smog and Repair Technician
Henry’s Auto Repair
01.2001 - 01.2003
Certificate - Automotive Technology
San Diego Miramar College
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