Ben-One Ajisefinni
Nanuet,NY
Summary
Results-driven Customer Technical Support Professional with over 10 years of experience in providing client support and maintenance for computer systems. Demonstrated expertise in effectively communicating complex technical concepts to users of varying technical understanding. Skilled in troubleshooting, issue resolution, and system maintenance. Hold an active DoD TS/SCI clearance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CIO/G6 Enterprise Service Branch WestPoint, Tier III Support
Army AESD Europe
08.2020 - Current
- Provide Tier III technical support as a Domain System Administrator, overseeing server systems, data centers, and print servers
- Manage the SolarWinds server to ensure server asset visibility and prompt response within WestPoint Academy
- Lead IT hardware installations and actively participate in meetings and conferences related to data center operations
- Successfully managed contracts for printing services, ensuring compliance and enhancing quality and timely delivery
- Responsible for WestPoint Administrator Account Management and SolarWinds Manager.
Army Enterprise Service Desk Technician
United States Army (Army DEPO Installation)
09.2013 - 07.2020
- Resolved Tier 1 Incidents related to Active Directory, Exchange/Outlook email, CAC/PKI, Blackberry, and VPN with a 90% resolution rate
- Documented incident resolutions with a 99% accuracy rate, effectively communicating significant developments to management
- Categorized and prioritized reported incidents, ensuring proper resolution.
Telephone Desktop Client Support
United States Air Force (Ramstein Air Base)
12.2011 - 09.2013
- Provided exceptional customer service by resolving desktop issues on classified and unclassified networks
- Documented problem resolutions accurately using Microsoft Office, SharePoint, and other web-based tools
- Coordinated restorals during power outages, minimizing downtime of mission-critical servers.
Imagery Segment Systems Administrator
United States Air Force (Osan Korean Air Base)
12.2009 - 11.2011
- Monitored performance, created backups, and updated anti-virus definitions for classified systems
- Executed diagnostic scripts and performed troubleshooting on UNIX-based workstations and servers.
Education
Associate’s Degree in Information Systems Management with a Minor in Cyber Security -
University of Maryland University College
Associate’s Degree in Information Technology -
Community College of the Air Force
05.2011
Skills
- Customer Support and Technical Troubleshooting
- PowerShell Scripting
- Proficient in Windows 10, 11, Microsoft Azure, and Cloud Environments
- Root Cause Analysis
- Strong Documentation Skills
- System Maintenance and Server Management
- Responsive Customer Service
- Proficient in REMEDY, HALO, Salesforce
Certification
- CompTIA CASP+
- CompTIA Security+
- Microsoft Azure Certification (AZ900)
Additional Information
Veteran of the United States Air Force.
Timeline
CIO/G6 Enterprise Service Branch WestPoint, Tier III Support
Army AESD Europe
08.2020 - Current
Army Enterprise Service Desk Technician
United States Army (Army DEPO Installation)
09.2013 - 07.2020
Telephone Desktop Client Support
United States Air Force (Ramstein Air Base)
12.2011 - 09.2013
Imagery Segment Systems Administrator
United States Air Force (Osan Korean Air Base)
12.2009 - 11.2011
Associate’s Degree in Information Systems Management with a Minor in Cyber Security -
University of Maryland University College
Associate’s Degree in Information Technology -
Community College of the Air Force
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