BEN PALMER
Los Angeles,CA
Summary
Dynamic and reliable professional with a proven track record in the hospitality industry, enhancing customer satisfaction and maximizing profits through effective upselling and attentive service. Skilled in liquor, beer, and wine knowledge and possessing an engaging personality, Excelling in fast-paced environments, significantly increasing repeat customer numbers. Expert in responsible alcohol service and suggestive selling, Brings strong multitasking abilities and a commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Waiter
El Compadre
11.2013 - Current
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Supervisor
Lucifers Pizza
03.2020 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Engaging personality
Responsible Alcohol Service
Menu Memorization
Suggestive Selling
Certification
- RBS Certification
- Food Handlers Certification
Timeline
Supervisor
Lucifers Pizza
03.2020 - 01.2023
Bartender/Waiter
El Compadre
11.2013 - Current
- RBS Certification
- Food Handlers Certification
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