Ben Rhodes
Renton,WA
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
The Spot Sports Bar & Grill
01.2019 - 11.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant General Manager
The Lodge Sports Grille
10.2012 - 11.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Carefully interviewed, selected, trained, and supervised staff.
Banquet Bartender
Ko’Olau Ballroom and Banquet
02.2011 - 10.2012
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
Lead Bartender
California Pizza Kitchen
12.2010 - 10.2012
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Salty's On Alki
01.2007 - 12.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Culinary - Pastry
South Seattle Community College
Seattle, WA06-2001
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Alcohol awareness
- Anticipating guest needs
- Outstanding customer service
- Proficient in mixology
Certification
MAST certificate
WA state food handlers card
Timeline
General Manager
The Spot Sports Bar & Grill
01.2019 - 11.2024
Restaurant General Manager
The Lodge Sports Grille
10.2012 - 11.2020
Banquet Bartender
Ko’Olau Ballroom and Banquet
02.2011 - 10.2012
Lead Bartender
California Pizza Kitchen
12.2010 - 10.2012
Bartender
Salty's On Alki
01.2007 - 12.2010
MAST certificate
WA state food handlers card
Culinary - Pastry
South Seattle Community College
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