Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ben Robinson

Jacksonville,FL

Summary

Dynamic Academic Media & Technology Coordinator at Concorde Career Colleges with a proven track record in IT support and customer service excellence. Spearheaded technology updates and resolved complex technical issues, enhancing network security and minimizing downtime. Adept at fostering collaboration and communication, driving impactful programming in library settings.

Overview

19
19
years of professional experience

Work History

Academic Media & Technology Coordinator

Concorde Career Colleges
Jacksonville, FL
09.2009 - Current
  • The only campus employee who interacts with each student on the use of educational software. Provides individual technical training and consulting as needed.
  • Defines learning outcomes and analyzes performance metrics to improve student learning.
  • Delivers ongoing technical support to staff regarding computer hardware and software applications.
  • Resolves complex technical issues while providing exceptional customer service.
  • Installs hardware and software applications, ensuring compatibility with existing systems.
  • Sets up computer hardware and associated devices to facilitate user access.
  • Coordinates planning and execution of technology updates across the campus.

Library Assistant 2

FL Public Library System
St Johns County, FL
11.2007 - 09.2009
  • Developed engaging library programming for children and teens to enhance community involvement.
  • Curated successful Cook-A-Book program featuring local restaurants for culinary education.
  • Collaborated with local chefs to design unique culinary and literary experiences for families.
  • Prepared materials for public programs, including book clubs, lectures, and story times.

Library Associate Senior

Jacksonville Public Library
Jacksonville, Florida
12.2006 - 11.2007
  • Designed teen programs leveraging comic books alongside music playlist exploration.
  • Enhanced teen development through targeted programming and community engagement.
  • Contributed to system-wide efforts aimed at decreasing paper consumption.

Education

Bachelor of Arts - English Literature

Florida State University
Tallahassee, FL
12-2002

Skills

  • Customer service excellence
  • Effective communication
  • Team collaboration
  • Problem-solving in IT

Timeline

Academic Media & Technology Coordinator

Concorde Career Colleges
09.2009 - Current

Library Assistant 2

FL Public Library System
11.2007 - 09.2009

Library Associate Senior

Jacksonville Public Library
12.2006 - 11.2007

Bachelor of Arts - English Literature

Florida State University

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