Ben Shields
Milwaukee
Summary
Proven ability to enhance guest satisfaction through effective communication and personalized service after multiple customer service positions. Looking to expand upon customer satisfaction experience through positions in public relations.
Skilled in power tools operation and maintaining a clean environment, consistently ensuring safety and efficiency in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Shop Assistant
Marquette University Theater - Scene Shop
09.2024 - Current
- Assisted in woodworking, painting, set building, and prop collection for the shows set up on the Helfaer Theater stage
- Focused and hung lights
- Worked closely with heavy machinery and power tools
Usher
Apple Cinemas Saco IMAX
12.2024 - Current
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Maintained clean and organized venue to create pleasant experience for guests.
"Playventure" Leader and House Manager
STAGES Youth Theater
06.2024 - 08.2024
- Led daycare style Theater classes for children aged 7-10
- Maintained a clean environment in classrooms
- Sold and confirmed tickets for youth theater shows
Guest Advocate
Target
08.2022 - 10.2022
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Education
Bachelor of Arts - Public Relations And Theater Arts
Marquette University
Milwaukee, WI05-2027
Skills
- Social Media Experience
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Power tools operation
- Cleaning and sanitation
- Behavior management
Accomplishments
All-State Cast Member and All-Festival Cast Member at the Maine Drama Festival
Fr. Joseph Devlin, S.J. Award for the Arts from Cheverus High School
Extracurriculars
- Studio 13 Refugees Improv Club
- Marquette University Players Society
Languages
English
Native or Bilingual
French
Elementary
Italian
Elementary
Timeline
Usher
Apple Cinemas Saco IMAX
12.2024 - Current
Shop Assistant
Marquette University Theater - Scene Shop
09.2024 - Current
"Playventure" Leader and House Manager
STAGES Youth Theater
06.2024 - 08.2024
Guest Advocate
Target
08.2022 - 10.2022
Bachelor of Arts - Public Relations And Theater Arts
Marquette University
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