Summary

Overview

Work History

Education

Skills

Websites

Accomplishments

Extracurriculars

Languages

Timeline

Ben Shields

Milwaukee

Summary

Proven ability to enhance guest satisfaction through effective communication and personalized service after multiple customer service positions. Looking to expand upon customer satisfaction experience through positions in public relations.

Skilled in power tools operation and maintaining a clean environment, consistently ensuring safety and efficiency in fast-paced settings.

Overview

years of professional experience

Work History

Shop Assistant

Marquette University Theater - Scene Shop

09.2024 - Current

Assisted in woodworking, painting, set building, and prop collection for the shows set up on the Helfaer Theater stage
Focused and hung lights
Worked closely with heavy machinery and power tools

Usher

Apple Cinemas Saco IMAX

12.2024 - Current

Worked with other staff members to facilitate smooth flow of operations.
Directed ticket holders to seats and facility locations.
Sold admission, processed payments, and issued tickets.
Maintained clean and organized venue to create pleasant experience for guests.

"Playventure" Leader and House Manager

STAGES Youth Theater

06.2024 - 08.2024

Led daycare style Theater classes for children aged 7-10
Maintained a clean environment in classrooms
Sold and confirmed tickets for youth theater shows

Guest Advocate

Target

08.2022 - 10.2022

Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Education

Bachelor of Arts - Public Relations And Theater Arts

Marquette University

Milwaukee, WI

05-2027