Ben Silva
SeaLife
Euless,TX
5
years of professional experience
I am an adaptable professional who has a passion for working with animals and has already started the journey at working at an AZA accredited facility, and being a team player who works well with a team or by himself depending on what the situation calls for and not afraid to take initiative if needed, with 4 years of educational talks I am also used to public speaking/informing the general public along with spreading awareness of conservation and how to help protect of endangered species
Work History
Education Team Member
4 Years- Assisted in training new staff on operational procedures and safety protocols for effective performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Knowledge of animal ambassador programs
- Knowledge of proper animal care
- 2 years of experienced tour guiding guests in our behind the scenes area
- 3 years of giving educational talks to the general public while answering questions and giving factual and correct information
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Collaborated with team members to ensure seamless daily operations and enhance customer service experience.
- Maintained cleanliness and organization of work areas to support high standards of hygiene and safety compliance.
- Supported event setup and breakdown, contributing to successful guest experiences at SeaLife attractions.
- Utilized point-of-sale systems for efficient transaction processing, enhancing overall customer satisfaction.
- Monitored visitor engagement and feedback to help improve service delivery and operational efficiency.
- Participated in regular team meetings to share insights, address challenges, and suggest process improvements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Courtesy Clerk
9 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of store areas to enhance shopping experience.
- Assisted customers with bagging groceries efficiently, ensuring satisfaction during checkout process.
- Stocked shelves accurately, ensuring product availability and adherence to store layout standards.
- Collaborated with team members to optimize workflow and improve operational efficiency during busy hours.
- Trained new staff on store policies, procedures, and best practices for customer engagement.
- Led initiatives to enhance checkout speed, contributing to improved customer satisfaction scores.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 40 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Education
High School Diploma
Skills
1. 4 years of animal handling experience
2. 6 months of Food Prep training
3. 3 years of animal ambassador show experience
4. 3 years of public educational talks to general public
5. Hard worker and once I get the flow of the job
everything moves like clock work
6. 2 years of giving educational behind-the-scenes tours while also being able to offer factual and correct information and able to ask questions when prompted
7. Have handled getting things ready for an AZA inspection
8. Good with time management
9. Dedicated worker
10. Excellent at working in a team or solo
Accomplishments
Became a confident and driven member who works to care for all animals by working 4 years at Sealife along with pushing myself to do new experience and not shying away from the gross side of animal care
Become a louder speaker and getting over my fear of public speaking by working with smaller crowds of 10 to 20 to being able to give educational talks to those of 60 to 100+
Able to show off ambassador animals to the general public and help many get over there fears of snakes and other reptiles along with explaining how sharks are not man killers and giving an inside perspective to what it's like to work with them and show off their intelligence
Timeline
Education Team Member
SeaLife
06.2022 - CurrentRead More
Courtesy Clerk
Albertsons
08.2021 - 05.2022Read More
Colleyville Heritage High School
High School Diploma
Read More