Ben Trevino
Gardnerville
Summary
Versatile administrative professional excelling in customer service, data management, and project coordination. Strong ability to support clients and colleagues through effective communication and meticulous organization. Leveraging diverse experiences to foster operational excellence and enhance client satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
Work History
In-Home Health Care Provider
State of California
03.2013 - 09.2024
- Delivered comprehensive care and supported daily activities, including meal preparation, hygiene assistance, scheduling and escorting clients to medical appointments, tracking appointment calendars, and managing medication for timely refills and pickups.
- Provided compassionate, personalized care to enhance quality of life for individuals in their homes.
- Assisted with daily living activities and personal hygiene needs.
- Monitored health conditions and promptly reported changes to healthcare professionals to ensure appropriate response and care.
Administrative Assistant III
Manpower
09.2020 - 04.2021
- Coordinated Board/Committee meetings, ensured compliance with Nevada Open Meeting Law, remediated documents for ADA compliance, and posted materials to Nevada Public Notice website, SAPTA listserv, and Ektron; recorded and transcribed meetings, verified accuracy of minutes with meeting chairs for posting on Board/Committee meeting website.
- Bureau of Behavioral Health Wellness and Prevention
- Coordinated schedules and calendars for multiple executives.
- Organized and maintained physical and electronic filing systems efficiently.
- Assisted in preparing reports and presentations for internal meetings.
Library Assistant
Sierra Nevada College
08.2017 - 12.2019
- Welcomed patrons, facilitated membership registration, managed book check-in/out, monitored drop-box for returns, answered phone inquiries, and directed patrons to appropriate college departments.
- Assisted patrons with locating and checking out library materials.
- Maintained organization of library collections and resources.
- Processed new acquisitions, ensuring accurate cataloging and labeling.
Administrative Assistant III
Manpower
03.2019 - 11.2019
- Coordinated office activities and managed schedules, facilitating efficient workflow for team members.
- Maintained accurate records and organized files for easy access.
- Assisted in preparing reports and presentations for management review.
- Evaluated health facility applications for completeness according to NRS 449 and NAC 433, managed state and federal database (ACO) for licensed facilities, tracked application submissions, and communicated with facility directors or applicants to resolve incomplete applications and establish deadlines for documentation.
- Ensured adherence to health care regulations and quality standards across operations, contributing to overall compliance.
Receptionist and Technology Specialist
Lake Tahoe Community College
09.2016 - 06.2017
- Managed reception duties, including scheduling appointments, answering four-line phone system, and directing calls to learning specialists or departments. Provided information about services offered by DRC and assisted with intake paperwork. Disassembled and prepared books for scanning and reassembly, distributed intra-college and office mail, and trained new students on technology use while managing equipment registration and check-out.
- Disability Resource Center
- Facilitated positive first impressions by warmly greeting and assisting visitors at the front desk.
- Handled incoming phone calls and ensured inquiries were routed to the right departments.
- Coordinated appointment schedules for faculty and staff, optimizing their availability and meeting times.
Front-End Supervisor & Sales Associate
Old Navy
10.2001 - 05.2008
- During my tenure with Old Navy, I assisted management with the opening and closing of a fifteen-register cash wrap, supervised and trained cashiers on procedures and policies. I audited the cash registers at the end shifts and the end of day, and I ensured register documentation was accurate. As a supervisor, I also resolved customer concerns and complaints, generated sales by assisting customers to open credit accounts, and merchandising of the cash wrap area. As a sales associate I maintained a clean and orderly sales floor and assisted customers to find necessary clothing and sizes, generated sales by up selling and making recommendations for add-ons.
- Supervised daily store operations and ensured team compliance with company policies.
- Trained new employees on customer service standards and operational procedures.
- Coordinated inventory management to maintain accurate stock levels and product displays.
Customer Service Representative
Harry K. Wong Publication
05.2000 - 09.2001
- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Coordinated order processing for prompt fulfillment of customer requests.
- Maintained customer database by verifying and updating information, preparing purchase orders for accurate data entry, and providing product details, price quotes, and shipping information to retail and wholesale customers. Assisted customers with desk and preview copy requests, processed payments for direct and institutional orders, and balanced daily totals of accounts receivable.
- Provided information to customers regarding available publications and services.
Administrative Assistant
University of Texas - Austin
07.1998 - 11.1999
- Created educational materials with M.S. Publisher and coordinated printing services.
- Managed office communications and correspondence for faculty and staff.
- Organized meetings, including scheduling, agendas, and documentation.
- Maintained filing systems for confidential academic records and documents.
Education
Bachelor of Arts - Humanities – Psychology and English Minors
University Of Nevada Reno
Enon, OH05-2026
Associates of Art - Liberal Arts – Social Science Emphasis
Lake Tahoe Community College
12-2017
Skills
- Patient care
- Customer service
- Effective communication
- Project management
- Time management
- Data analysis
- Research methodologies
Community Service
- Treasurer, Lake Tahoe Community College Study Body Government, 06/01/16, 06/30/17
- Community Representative, Evidence Based Practice Policy & Public Programs Active Workgroup, 01/01/21, Present
Affiliations
- Lake Tahoe Community College Study Body Government Treasurer – 2016 - 2017
- Evidence Based Practice Policy & Public Programs Active Workgroup – Community Representative – 2021 - 2023
Timeline
Administrative Assistant III
Manpower
09.2020 - 04.2021
Administrative Assistant III
Manpower
03.2019 - 11.2019
Library Assistant
Sierra Nevada College
08.2017 - 12.2019
Receptionist and Technology Specialist
Lake Tahoe Community College
09.2016 - 06.2017
In-Home Health Care Provider
State of California
03.2013 - 09.2024
Front-End Supervisor & Sales Associate
Old Navy
10.2001 - 05.2008
Customer Service Representative
Harry K. Wong Publication
05.2000 - 09.2001
Administrative Assistant
University of Texas - Austin
07.1998 - 11.1999
Bachelor of Arts - Humanities – Psychology and English Minors
University Of Nevada Reno
Associates of Art - Liberal Arts – Social Science Emphasis
Lake Tahoe Community College