BEN TROXLER
YouScience
Nashville,TN
19
years of professional experience
Results-driven professional with 20 years in customer satisfaction and relationship management. Communicates effectively and partners strategically with clients to create tailored roadmaps for success. Aiming to leverage relationship-building and account management expertise in a role that positively impacts the community.
Work History
Customer Success Manager
6 Years 10 Months- Consulted with customers to identify unique goals and align YouScience platform capabilities to meet those objectives. Trained new and existing customers on effective platform navigation and data analysis techniques. Strategized and developed comprehensive plans for students' high school and post-secondary pathways using insights from YouScience Brightpath.
- Developed customer onboarding processes to enhance user experience and retention.
- Fostered strong relationships with clients, ensuring their needs were understood and met effectively.
- Collaborated with cross-functional teams to address customer feedback and implement service improvements.
Salesforce Administrator
1 Year 2 Months- Maintained company's instance of Salesforce with direct consultation with internal stakeholders. Executed various sales projects and organized data.
Contact Management Lead
11 Years 3 Months- Facilitated timely and accurate processing of new sales contracts by collaborating closely with sales teams to verify all paperwork was thorough and correct.
- Executed finalized contracts, setting up billing cycles with accuracy.
- Responded timely to customer inquiries about the nature of their contracts, pricing, and end dates.
Education
BS - Music Composition
Skills
Relationship management
Training
Effective communication
Sales/renewals
Public speaking
Customer engagement
Strategic thinking
Customer retention
References
References happily provided upon request.
Timeline
Customer Success Manager
YouScience
07.2019 - 05.2026Read More
Salesforce Administrator
Des-Case Corporation
04.2018 - 06.2019Read More
Contact Management Lead
R. J. Young Company
01.2007 - 04.2018Read More
Austin Peay State University
BS from Music Composition
Read More