Ben Wangrin
Austin,TX
Summary
Operations and events professional with proven capabilities in writing, leadership, analysis, and cross-functional coordination. Increased operational effectiveness through strong communication, teamwork, and vendor support while delivering exceptional guest experiences. Thrived in fast-paced environments, adapting to challenges and consistently achieving high-quality results.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Operations Coordinator
Merit Coffee
Austin, TX
07.2026 - Current
- Coordinated daily store operations across Merit Coffee locations, enhancing service consistency and customer experience.
- Scheduled staff coverage for peak cafe shifts and events.
- Managed inventory orders for coffee, milk, and retail supplies.
- Communicated with vendors on product deliveries and service needs.
- Resolved operational issues with managers and frontline cafe staff.
- Facilitated communications between departments to streamline operations and resolve issues promptly.
- Evaluated and improved existing operational systems and procedures.
- Coordinated project tasks, ensuring on-time project delivery within established budgets and alignment with operational goals.
Football Team Operations and Logistics Assistant
Houston Texans
Houston, TX
01.2023 - 06.2026
- Coordinated comprehensive travel arrangements for the team, including transportation, accommodations, meals, and itineraries, enhancing overall travel efficiency.
- Executed home game preparations by coordinating activities, ensuring successful event execution and enhancing attendee experiences.
- Managed schedules, calendars, and meeting logistics for the Houston Texans.
- Communicated with vendors and staff to support Houston Texans' logistics schedules.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Assisted with the organization and execution of operational processes.
- Evaluated and improved existing operational systems and procedures.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Communicate with families and players regarding schedules and events, ensuring clear and timely distribution.
- Coordinated facility usage schedules with Texans staff to optimize resource allocation.
- Maintain adherence to all league, federation, and club policies, including health and safety.
- Work alongside business and football operations to assist them in daily needs.
- Communicated updates between coaching staff, vendors, and management teams.
- Monitored workflow issues and escalated process gaps to supervisors.
- Coordinated and managed project tasks to
- Trained, mentored, and motivated employees to enhance team productivity.
Battle Red Marketing & Events Ambassador
Houston Texans
Houston, TX
01.2022 - 01.2023
- Executed programs and events promoting Club and corporate partners, significantly enhancing brand visibility.
- Coordinated events that improved fan experience on Houston Texans ("Club") game days and year-round Club events.
- Supported Club departments with scheduling and document management, ensuring efficient operations.
Sports Operations and Game-Day Presentation
California Lutheran University
Thousand Oaks, CA
01.2020 - 01.2022
- Coordinated game day operations and presentation for California Lutheran University football, basketball, volleyball, and soccer teams, enhancing fan engagement and overall event experience.
- Coordinated media personnel registration and credential management for access during events, facilitating smooth media operations.
- Managed equipment requests and pulls for teams, ensuring timely fulfillment of specific needs for optimal performance.
- Managed equipment requests and pulls for teams, ensuring timely fulfillment of specific needs for optimal performance.
- Managed equipment requests and pulls for teams, ensuring timely fulfillment of specific needs for optimal performance.
Education
B.S. Degree - Business Administration, Sports Management
California Lutheran University
Thousand Oaks, CA 08.2019 - 01.2022
Associate's Degree -
Brookhaven College
Dallas, TX 08.2017 - 01.2019
Skills
- Operational coordination
- Event coordination
- Data analysis
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Team collaboration
- Interpersonal communication
- Relationship building
- Quantitative skills
- Technical skills
- Performance under pressure
References
Clay Hampton, Director of Football Operations and logistics
Mobile phone: +1 (832) 547-0002
Email: clay.hampton@houstontexans.com
Jake Olson Assistant to Head Coach Demeco Ryans
Mobile phone: +1 (815) 355-9733
Email: jake.olson@houstontexans.com
Timeline
Operations Coordinator
Merit Coffee
07.2026 - Current
Football Team Operations and Logistics Assistant
Houston Texans
01.2023 - 06.2026
Battle Red Marketing & Events Ambassador
Houston Texans
01.2022 - 01.2023
Sports Operations and Game-Day Presentation
California Lutheran University
01.2020 - 01.2022
B.S. Degree - Business Administration, Sports Management
California Lutheran University
08.2019 - 01.2022
Associate's Degree -
Brookhaven College
08.2017 - 01.2019