BEN WILLIAMS
Hvac
Carrollton,GA
Summary
Executed project coordination and enhanced customer service initiatives to optimize operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Georgia Branch Manager
Building Air Services / Coolsys
Atlanta, GA
08.2017 - Current
- Promoted from Field Supervisor to Branch Manager within four months.
- Managed quoting, permitting, scheduling, and code compliance for Georgia operations.
- Oversaw parts purchasing, logistics, and coordination with inspectors and customers.
- Provide advanced technical support to technicians, including manufacturer liaison.
- Utilized branch billing and performance tracking using Excel and company software.
- Increased branch business by 60% with a 43% profit margin in the past year.
Lead HVAC Technician / Commercial Specialist
Addison Smith Mechanical Contractor
Carrollton, GA
07.2007 - 08.2017
- Led residential and commercial service and installation work.
- Promoted to Lead Technician based on customer service and technical performance.
- Directed job sites, trained technicians, and maintained customer relationships.
- Performed service, maintenance, and follow-up on commercial and industrial systems.
- Gained design, installation, and technical skills in Carrier I-Vue controls.
HVAC Technician
Maxwell Heating & Cooling
Carrollton, GA
02.2006 - 07.2007
- Installed, troubleshot, and serviced residential HVAC systems.
- Assisted other technicians and installers to complete projects on time.
- Delivered quality customer service and support.
Education
College Prep Diploma - undefined
Central High School
Carrollton, GAHVAC Studies - undefined
West Central Technical College
Skills
Achieved optimal performance of commercial, industrial, and residential HVAC systems through effective management of installation and maintenance processes Enhanced operational efficiency by implementing best practices in system troubleshooting and support
Achieved improved system performance through thorough diagnostics Delivered precise heat load calculations that enhanced HVAC efficiency Developed effective manual duct designs that optimized airflow and system reliability
Developed and implemented design solutions for Carrier I-Vue controls, ensuring optimal functionality and reliability
Implemented leadership strategies and conducted training sessions to empower and develop a team of 15 staff members
Leveraged Excel and corporate systems for comprehensive tracking of performance metrics and profitability indicators
Certification
- NATE Certification
- Universal EPA Certification
Timeline
Georgia Branch Manager
Building Air Services / Coolsys
08.2017 - Current
Lead HVAC Technician / Commercial Specialist
Addison Smith Mechanical Contractor
07.2007 - 08.2017
HVAC Technician
Maxwell Heating & Cooling
02.2006 - 07.2007
College Prep Diploma - undefined
Central High School
HVAC Studies - undefined
West Central Technical College