BENJAMIN V. WOLF
Columbus
Summary
Versatile and eager professional with background and education in business operations and management. Strong leadership, analytical, managerial, and training skills with a record of dependability and a task-oriented attitude. Thrives in a variety of environments and is sensitive to both customer and staff’s needs and perspectives.
Overview
9
9
years of professional experience
Work History
Personal Auto Claims Manager
Liberty Mutual
02.2020 - 02.2024
- - Behavioral-based approach to achieving success by cultivating efficient habits and developing comprehensive skillsets tailored to each individual.
- - Support employees in developing both role-specific and general professional skills by adapting to each representative’s communication style, ensuring a strong foundation for long-term career success.
- - Created and oversaw implementation of various processes including Diminution of Value claims, Enterprise/Rental data reporting, Telephony reporting, and Adjuster Cross-Training program.
- - Pioneered internal process for the handling of Fire Department invoices, which has grown to include a team of specialized adjusters. This process has saved the department approx. $500,000 since its inception.
Personal Auto Claims Training Team Lead
State Auto Insurance
12.2019 - 02.2020
- - Leveraged expertise to contribute to the development of training materials while directly mentoring new hires.
- - Applied best practices and procedural knowledge to instill effective habits and perspectives in trainees.
- - Collaborated with Training and Department Leads to enhance and support the implementation of the training curriculum.
Personal Auto Liability Claims Manager / Screening & Hiring Manager
State Auto Insurance
09.2019 - 12.2019
- - Developed and coordinated a synergetic process between the Department and Recruitment team.
- - Oversaw the daily operations of a team of Personal Lines Liability Adjusters.
Senior Claims Adjuster
State Auto Insurance
03.2016 - 09.2019
Office Services Clerk
State Auto Insurance
02.2015 - 03.2016
Education
Bachelor of Science - Management and Leadership
Franklin University
01.2017
Associate Degree - Sports Management and Exercise Sciences
Columbus State Community College
01.2014
Skills
- Claims analysis
- Claims investigation and research
- Team motivation
- Team management
- Investigation techniques
- Performance monitoring
- Customer expectations management
- Personnel training
- Insurance regulations
- Liability management
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Attention to detail
- Reliability
- Verbal and written communication
- Relationship building
- Team building
- Claims adjustment
- Claims evaluation
- Coaching and mentoring
- Interpersonal skills
- Risk assessment
- Professionalism
- Conflict management
Timeline
Personal Auto Claims Manager
Liberty Mutual
02.2020 - 02.2024
Personal Auto Claims Training Team Lead
State Auto Insurance
12.2019 - 02.2020
Personal Auto Liability Claims Manager / Screening & Hiring Manager
State Auto Insurance
09.2019 - 12.2019
Senior Claims Adjuster
State Auto Insurance
03.2016 - 09.2019
Office Services Clerk
State Auto Insurance
02.2015 - 03.2016
Bachelor of Science - Management and Leadership
Franklin University
Associate Degree - Sports Management and Exercise Sciences
Columbus State Community College
Similar Profiles
Kim VadinoKim Vadino
Senior Claims Resolution Specialist at Liberty Mutual InsuranceSenior Claims Resolution Specialist at Liberty Mutual Insurance
Tina WhitmerTina Whitmer
Customer Service Representative at Liberty MutualCustomer Service Representative at Liberty Mutual
Hanyong HeHanyong He
Software Developer / Salesforce Engineer at LIBERTY MUTUAL INSURANCE COMPANYSoftware Developer / Salesforce Engineer at LIBERTY MUTUAL INSURANCE COMPANY
Divine MatusuDivine Matusu
Assistante De Souscription at Liberty Mutual ReinsuranceAssistante De Souscription at Liberty Mutual Reinsurance
Jameel JordanJameel Jordan
Central Supply Technician at East Alabama Medical CenterCentral Supply Technician at East Alabama Medical Center