Ben Wolfe
New Caney
Summary
Dedicated Assistant Home Improvement Store Manager with over nineteen years in the industry, with a background including construction and facility and equipment maintenance. My problem-solving skills, determination, versatility, unique management style, customer service, and sales techniques have helped me stand out in my career. My strong understanding of various skilled trades have made me valuable as the “go to” expert. I am extremely loyal and I feel a great sense of accomplishment with each goal I set and reach. I always strive to exceed my personal best in every position I hold.
Overview
19
19
years of professional experience
Work History
MERCHANDISING ASSISTANT STORE MANAGER
LOWES HOME IMPROVEMENT, INC.
08.2016 - Current
- Lead a team of 125-200 associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store.
- Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the in-store experience.
- At times, provided full leadership over the store.
- Maintained 120,000 square foot facility, including maintenance and repairs. (see "Skills" above)
OPERATIONS MANAGER
SKERO’S FURNITURE AND MATTRESS
02.2014 - 08.2016
- Oversaw the daily functions of the store, ensuring smooth operations, high customer satisfaction, and optimal profitability.
- Managed staff, inventory, and store performance, implementing strategies to improve sales and customer experience.
- Assembled furniture.
- Repaired furniture.
- Inspected and maintained a fleet of delivery trucks, including regular maintenance and repairs.
- Built out showrooms.
- Maintained the facility, including repairs, as necessary.
INSIDE LAWN AND GARDEN DEPARTMENT MANAGER
LOWES HOME IMPROVEMENT, INC.
01.2012 - 02.2014
- Manage two seasonal resets of entire department each year (80+bays of steel elevation changes and product merchandising). Each bay has product removed, elevations are reset per corporate planogram, product and displays are built and reset, and signage is replaced.
- Manage weekly inventory control program and responsible for adjusting inventory when necessary.
- Lead forecasting and merchandising while increasing department revenue.
- Train, coach and inspire associates to provide every customer with a great customer service experience.
- Provide daily safety inspections and loss prevention responsibilities to insure a safe department.
- Fully certified to operate heavy machinery (forklift, extending boom reach truck, order picker). Lowe’s safety team member since 2008 responsible for safety and hazmat training and enforcement.
OUTDOOR POWER EQUIPMENT SALES SPECIALIST
LOWES HOME IMPROVEMENT, INC.
02.2007 - 01.2012
- Offered expert advice in response to customer inquiries, demonstrating specific knowledge of outdoor power equipment, such as lawnmowers, generators, heating and cooling units, and grills.
- Provided exceptional customer service by using product knowledge, sales techniques, and making each sale personal.
- Contributed to overall company success by achieving and exceeding weekly sales and margin goals related to outdoor power equipment sales.
- Ranked in the top sales for my position company wide.
- Referrals by both customer and installers brought customers in from up to 2 hours away, with 2 out of state generator installations worth over $35k.
DAY STOCKING FREIGHT FLOW TEAM MANAGEMENT
LOWES HOME IMPROVEMENT, INC.
02.2006 - 02.2007
- Responsible for distribution of daily freight (800 to 2000 pieces) broken down by department.
- Managed a crew of 7 stockers, spreading team workload to ensure freight was completed.
- Prepared storage areas for seasonal builds of product in spring and fall.
- Stocked and merchandised every department in store to build product knowledge.
- Communicated any pressing freight related issues to departments.
Skills
- Interior maintenance
- Exterior maintenance
- Equipment maintenance
- Concrete work
- Tile installation
- Flooring installation
- Cabinet installation
- Millwork
- Appliance repair
- Drywall installation
- Painting
- Roofing
- Lighting installation
- Plumbing
- Electrical repairs
- Power equipment repair
- Problem solving
- Furniture assembly
- Gazebo assembly
- Forklift inspection
- Order-pulling machine maintenance
- Cutting machine maintenance
- Loading dock maintenance
- Conveyor belt maintenance
- Auto mechanics
- Engine rebuilds
- Transmission replacements
- Concrete masonry
- Designing
- Framing
- Blow in insulation
- Siding installation
- Trim installation
- Indoor furniture design
- Outdoor furniture design
- Generator repair
- Lawn mower repair
- Dishwasher repair
- Washing machine repair
- Dryer repair
- Flooring repair
- Plumbing repairs
- Water line installation
- Water well installation
- Well switch installation
- Well pump installation
References
- Christopher Bogutzki, (832)226-7419, Former Lowes Home Improvement Store Manager
- David Guajardo, (469)688-9373, Former Lowes Home Improvement Store Manager
- Darron Skero, (832)233-5279, Skero’s Furniture & Mattress Owner
- Monica Matthews, (713)870-9743, Lowes Home Improvement Merchandising Service Manager
- Seth Matthews, (281)577-7185, Lakewood Church Maintenance Lead
Timeline
MERCHANDISING ASSISTANT STORE MANAGER
LOWES HOME IMPROVEMENT, INC.
08.2016 - Current
OPERATIONS MANAGER
SKERO’S FURNITURE AND MATTRESS
02.2014 - 08.2016
INSIDE LAWN AND GARDEN DEPARTMENT MANAGER
LOWES HOME IMPROVEMENT, INC.
01.2012 - 02.2014
OUTDOOR POWER EQUIPMENT SALES SPECIALIST
LOWES HOME IMPROVEMENT, INC.
02.2007 - 01.2012
DAY STOCKING FREIGHT FLOW TEAM MANAGEMENT
LOWES HOME IMPROVEMENT, INC.
02.2006 - 02.2007