BEN WYMAN
Manager
Rome,GA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
MANAGER
Moe's Original BBQ
5 2022 - Current
- Manage front of house staff to create a pleasant customer experience and atmosphere according to restaurant theme
- Supervise back of house staff to maintain quality, safety, cost, and consistency of food
- Hire staff as well as maintain discipline and morale
- Handle food purchases to reduce waste and cost without losing quality
- Ensure that staff follows safety and health laws
- Manage schedule, shifts, and payments for all members of staff
- Communicate with customers addressing complaints and collecting feedback about their experience
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Ensuring all end of day cash outs are correctly completed.
LINE SPECIALIST
FOSS FLOORS
01.2022 - 06.2022
- Oversee and Operate Carpet Production Line
- Maintain safety at all times
- Follow Instructions from SOP SOC and Work Order
- Keep Accurate Records of Daily Operation, Downtime, Production
- Sample Product and make equipment adjustments to ensure Compliance with Specifications
- Monitor quality control measures and adjust ensure product quality
- Administer all production flow and collaborate with supervisor to identify all process and equipment issues.
- Coordinated with quality control teams to ensure all products met company specifications and customer expectations.
- Collaborated with team members to troubleshoot technical issues, ensuring minimal disruption to operations.
- Actively participated in team meetings, sharing ideas and feedback that contributed to overall improvement of line operations.
INSTALLER
SOUTHERN HOME THEATER
07.2021 - 01.2022
- Audio video Audio video installation and diagnostics
- Deliver and install home theater equipment, such as TVs, projectors, and whole-house audio systems
- Maintain and troubleshoot high-end home audio/theater TVs, receivers, projectors, and networks
- Cut in speakers, run wire
- Monitor customer feedback and inquiries, responding accordingly in a timely manner
- Order and maintain adequate inventory of home entertainment products and services
- Develop promotional campaigns and marketing materials to drive sales of home entertainment products and services.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
- Continuously updated technical knowledge through professional development opportunities, ensuring expertise in latest industry trends and technologies.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
MANAGER
MELLOW MUSHROOM
01.2011 - 07.2021
- Interviewed job applicants, processed new hire paperwork, and provided on the job training
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Trained staff on safety practices
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and vendor negotiation
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Implemented quality control measures to ensure highest standard product
- Supervised staff, including development of team leaders to improve team management
- Communicated policy updates to department and enforced compliance and safety standards
- Coordinated resources and schedules to meet targets and achieve positive results
- Analyzed productivity reports to manage overall performance
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Led by example and continuously coached staff to elevate team performance, productivity, and quality based on company's core values and culture
- Managed food and supply ordering, coordinated shipment receiving, and monitored procedures for compliance with Health Department and Corporate requirements
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embody company's customer service-oriented values
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Maintained facility, utilities, equipment and coordinated with upper management and technicians
- Conducted daily and weekly inventory for cost of sales reporting and helped control labor costs with effective scheduling
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Ensure correct labeling and rotation procedures were followed
- Scheduled department staff strategically to maintain proper coverage based on business volume
- Enforced quality, safety, and sanitation standards to keep food service operation compliant
- Kept building clean, neat, and free of pests by monitoring team duties and engaging maintenance specialists
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
- Oversaw inventory, controlled stock-outs and reduced excessive inventory.
Education
Some College (No Degree) -
Aiken Technical College
Aiken, SCHigh School Diploma -
Aiken High School
Aiken, SC 05.2001 -
Skills
Time Management
Conflict Resolution
Inventory Management
Policy and program development
Critical Thinking
Staff Supervision
Quality Control
Leadership
Equipment Diagnostics
Hand tools and Power tools
Timeline
LINE SPECIALIST
FOSS FLOORS
01.2022 - 06.2022
INSTALLER
SOUTHERN HOME THEATER
07.2021 - 01.2022
MANAGER
MELLOW MUSHROOM
01.2011 - 07.2021
High School Diploma -
Aiken High School
05.2001 -
MANAGER
Moe's Original BBQ
5 2022 - Current
Some College (No Degree) -
Aiken Technical College
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