Michael T. Crosbie
Reno,NV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
Moe's Original BBQ
06.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Bar Manager
Grand Sierra Resort & Casino (Chickie And Pete's)
03.2023 - 06.2023
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bar Manager
Library Bar And Grill
01.2006 - 12.2022
- Enhanced team productivity through effective scheduling and task delegation.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Closed out cash register and prepared cashier report at close of business.
Insurance Producer
Shelter Insurance
06.2020 - 10.2021
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
Office Manager
Rex Team Sports
01.2013 - 08.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Bachelor of Science - Criminal Justice
University of Mississippi
University, MS07.2011
Skills
- Staff Supervision
- Customer Relationship Management
- Financial Administration
- Data review
- Time Management
Timeline
General Manager
Moe's Original BBQ
06.2023 - Current
Bar Manager
Grand Sierra Resort & Casino (Chickie And Pete's)
03.2023 - 06.2023
Insurance Producer
Shelter Insurance
06.2020 - 10.2021
Office Manager
Rex Team Sports
01.2013 - 08.2016
Bar Manager
Library Bar And Grill
01.2006 - 12.2022
Bachelor of Science - Criminal Justice
University of Mississippi
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