Bena Bradford
Columbus,OH
Summary
Motivated and experienced customer service professional committed to providing high-quality customer care to create positive customer experiences. Personable and professional under pressure and currently seeking career opportunity which will utilize all skills, abilities, and experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Opener/Bartender
Good Times Lounge
Columbus, OH
11.2025 - Current
- Managed opening procedures to ensure timely service and operational readiness.
- Oversaw inventory management, ensuring adequate stock levels for daily operations.
Assistant Production Manager
Backroom Coffee Roasters
Galena, OH
11.2021 - 11.2025
- Streamlined production schedules to enhance workflow efficiency across roasting operations.
- Managed inventory control processes, ensuring optimal stock levels for raw materials and finished products.
- Trained new employees
- Implemented process improvements that increased production speed while maintaining product quality standards.
Opening cashier
AVI Foodsystems
Marysville, Ohio
12.2017 - 03.2019
- Opening cashier at Honda of America Mfg., Inc. cafeteria; received payments by cash, credit card, and vouchers; prepared food, beverages, and stocked goods daily; took requests, comments, and complaints.
State tested nursing aide (STNA)
Memorial Gables Nursing Home
Marysville, Ohio
06.2016 - 12.2017
- State tested nursing aide (STNA); assisted direct patient care which included but not limited to; assisting ambulation, bathing, grooming, eating, drinking, and toileting. Responsible for taking, recording, and reporting daily vital readings. Provided companionship and emotional support to all residents.
State tested nursing aide (STNA)
Heartland Nursing Home
Marysville, Ohio
07.2015 - 06.2016
- State tested nursing aide (STNA); assisted direct patient care which included but not limited to; assisting ambulation, bathing, grooming, eating, drinking, and toileting. Responsible for taking, recording, and reporting daily vital readings. Provided companionship and emotional support to all residents.
Cashier/customer service
Big Lots
Marysville, Ohio
09.2014 - 06.2015
- Cashier/customer service; received payments by cash and credit cards, stocked merchandise; assisted customers questions; processed exchanges and returns; stocked, rotated, and organized merchandise; unloaded new merchandise from trucks; answered phone calls dealing with questions, comments, and complaints.
Educational Aide, Attendance Secretary, and ISS teacher
Hamilton Local Schools
Obetz, Ohio
02.2001 - 06.2014
- Educational Aide, Attendance Secretary, and ISS teacher; managed incoming and outgoing phone calls from parents, administrators, and other schools while recording accurate messages; compiled attendance information and related material for distribution to teachers, parents, administrators, and courts; assisted disruptive students with their daily academic work.
Education
nursing, general studies
Columbus State Community College
06.2015
Skills
Goal-oriented mindset
Resilience under pressure
Certification
- Ohio Board of Nursing - State Tested Nurse Aides (STNAs) in 2016
- Paraprofessional Certificate - Franklin County Ohio in 2005, received the highest score among the 25 educational aides who also took the test.
Timeline
Opener/Bartender
Good Times Lounge
11.2025 - Current
Assistant Production Manager
Backroom Coffee Roasters
11.2021 - 11.2025
Opening cashier
AVI Foodsystems
12.2017 - 03.2019
State tested nursing aide (STNA)
Memorial Gables Nursing Home
06.2016 - 12.2017
State tested nursing aide (STNA)
Heartland Nursing Home
07.2015 - 06.2016
Cashier/customer service
Big Lots
09.2014 - 06.2015
Educational Aide, Attendance Secretary, and ISS teacher
Hamilton Local Schools
02.2001 - 06.2014
nursing, general studies
Columbus State Community College