BENAE CASON
United Natural Foods, Inc. (UNFI)
Palmetto,FL
12
years of professional experience
Customer service and administrative professional with 5+ years of experience across customer service, healthcare-related services, financial services, and transportation operations. Skilled in customer relations, truck dispatching, scheduling, problem resolution, account management, insurance verification, and data entry. Strong communicator with the ability to multitask, maintain accurate records, and deliver excellent customer service in fast-paced environments.
Work History
Truck Dispatcher
3 Years- Coordinate daily dispatch operations to ensure timely and efficient transportation services.
- Communicate effectively with drivers, customers, and warehouse personnel to resolve service concerns and maintain delivery schedules.
- Maintain accurate records and documentation to support operational compliance.
- Troubleshoot routing and scheduling issues while maintaining strong customer satisfaction.
Healthcare Customer Service Representative
4 Months- Assisted members with health plan benefits, eligibility verification, claims inquiries, appeals, and coverage questions.
- Performed insurance verification and benefits reviews to support accurate claims processing.
- Educated members regarding healthcare plans, benefit options, policies, and available resources.
- Investigated claim denials and appeals while adhering to healthcare regulations and company guidelines.
Customer Service Representative
1 Year 9 Months- Assisted customers with account management, order processing, and benefit-related inquiries.
- Maintained accurate customer records across multiple systems and databases.
- Resolved customer concerns through active listening, problem-solving, and effective communication.
Customer Service Representative
10 Months- Assisted customers with account maintenance, card services, banking transactions, and account updates.
- Investigated disputes and potential fraud cases while protecting sensitive customer information.
- Answered bank phone lines and directed customers to appropriate department for issue resolution.
Assistant Manager
1 Year 4 Months- Supervised daily operations and customer service activities.
- Processed financial transactions and maintained accurate records.
- Trained and supported employees on operational procedures and customer service standards.
- Monitored and verified suspicious activity across customer accounts to ensure account security.
- Reviewed and processed new account applications for account creation and activation.
- Notarized financial and banking documentation with meticulous attention to detail.
Shift Leader
2 Years 8 Months- Supervised team members and delegated operational responsibilities.
- Resolved customer concerns while maintaining service standards.
- Assisted with employee training and onboarding.
- Managed cash handling and point-of-sale transactions.
Volunteer Patient Care Assistant
4 Years 2 Months- Assisted residents with daily support activities and companionship.
- Managed resident transportation to rooms and scheduled activities.
- Maintained a safe and organized care environment.
- Reported patient requests, concerns, and observations to staff members.
Education
High School Diploma
Skills
Customer Service Excellence
Healthcare Administration Support
Patient Services & Member Support
Insurance Verification
Benefits Education
Medical Claims Assistance
Patient Account Management
Electronic Records Documentation
HIPAA Awareness
Data Entry & Recordkeeping
Scheduling & Coordination
Microsoft Office Suite
Administrative Support
Multi-Line Phone Systems
Problem Resolution
Regulatory Compliance
Payment Processing
Team Collaboration
Quality Assurance
Banking operations support
50 WPM Typing Speed
Timeline
Truck Dispatcher
United Natural Foods, Inc. (UNFI)
10.2023 - CurrentRead More
Healthcare Customer Service Representative
Aetna, CVS Health
06.2023 - 10.2023Read More
Customer Service Representative
CVS OTC / TTEC
09.2021 - 06.2023Read More
Customer Service Representative
Bank of America / TTEC
11.2020 - 09.2021Read More
Assistant Manager
Amscot Financial
04.2019 - 08.2020Read More
Shift Leader
PDQ
08.2016 - 04.2019Read More
Volunteer Patient Care Assistant
Aston Gardens
06.2014 - 08.2018Read More
Braden River High School
High School Diploma
Read More