Benaiah Green
Athens,GA
Summary
Seasoned team player and high-capacity problem solver witha solid track record in managing customer service, qualityassurance, data entry/retrieval, and accurate documentationpreparation. Experienced in key account management,collections, and process improvements in a fast-pacedconsumer-facing marketplace. Proficient team player and adept problem solver with aproven record in overseeing customer service, qualityassurance, data entry, and the creation of precisedocumentation. Experienced in managing key accounts andcollections and implementing process enhancements in adynamic consumer-oriented marketplace.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Financial Services
01.2023 - Current
- Analyze payment history and communicate status to customers using guidelines
- Negotiate with customers to bring their accounts current or recommend solutions, showcasing expertise in negotiation
- Utilize collection tools to maintain delinquencies and repossessions at corporate objectives
- Assist in account maintenance and remediation efforts.
Collections
Customer Assistance Redemptions, ToyotaFinancial Services
01.2023 - Current
- Conducted payment history analysis and communicated statuses to customers following established guidelines
- Engaged in negotiations with customers to bring accounts current or propose solutions, showcasing strong negotiation skills
- Leveraged collection tools to maintain delinquencies and repossessions within corporate objectives while contributing to account maintenance and remediation efforts.
Customer Service Advocate
Toyota Financial Services
01.2021 - 01.2022
- Accountable for accurate and timely handling of customer inquiries and account maintenance, demonstrating dedication and expertise
- Responded to communications primarily via phone and email, providing excellent customer service
- Analyzed account characteristics and worked with customers to resolve issues.- Documented activities by procedures and ensured compliance with processes
- Collections Customer Assistance Redemptions, Toyota, Responsible for accurately and promptly handling customer inquiries and account maintenance, demonstrating dedication and expertise
- Utilized phone and email channels to deliver exceptional customer service, responding to communications effectively
- Analyzed account characteristics and collaborated with customers to resolve issues, ensuring meticulous documentation and process adherence.
Material Processor
McCormick
Hunt Valley, Maryland
01.2018 - 01.2021
- Worked under direct supervision to move raw materials within a department
- Operated mechanically and manually to handle goods effectively., Operated under direct supervision to facilitate the movement of raw materials within a department, effectively handling goods through mechanical and manual operations.
Warehouse Operator
Pepsi
Frederick, Maryland
01.2016 - 01.2018
- Operated forklift to load customer orders and assist in shipping processes
- Shipping Receiving Customer Service, Operated forklifts to load customer orders and supported shipping processes
- Shipping Receiving Customer Service
Elkridge, Maryland
01.2013 - 01.2016
- Managed material transportation and warehouse operations, including inventory control.Credit Collections Representative II, Coca-Cola; Baltimore, Spearheaded material transportation and warehouse operations, including inventory control.
Credit Collections Representative II
Coca-Cola
Baltimore, Maryland
01.2010 - 01.2013
- Managed incoming customer communications and collection procedures.
Education
Bachelor's Degree - Business Administration Concentration, Finances
Strayer University
October.2024
Bachelor's Degree - Business Administration Concentration, Finances
Strayer University
2024
High School Diploma -
Catonsville High School
2003
Skills
- Collections
- Account Reconciliation
- Financial Management
- Performance improvements
- Call center experience
- Finance
Certification
- Teamwork
- Team Building
- Strategic Planning
- Business Process Improvement
- Logistics Management
- Operations Management
- Continuous Improvement
- Inventory Control
- Customer Satisfaction
- Supply Chain Management
- Forecasting
- Problem-Solving
Awards:
- Mechatronics 1 & 2 Certification, 2021
- McCormick & Company Star Thrower Award, April 2020
- Strayer University Presidents List 2024
BBGAfrican American Collaborative 2024 planner
Wellness Committee 2022-Present, - Teamwork
- Team Building
- Strategic Planning
- Business Process Improvement
- Logistics Management
- Operations Management
- Continuous Improvement
- Inventory Control
- Customer Satisfaction
- Supply Chain Management
- Forecasting
- Problem-Solving
Awards:
- Mechatronics 1 & 2 Certification, 2021
- McCormick & Company Star Thrower Award, April 2020
- Strayer University President's List 2024
Timeline
Financial Services
01.2023 - Current
Collections
Customer Assistance Redemptions, ToyotaFinancial Services
01.2023 - Current
Customer Service Advocate
Toyota Financial Services
01.2021 - 01.2022
Material Processor
McCormick
01.2018 - 01.2021
Warehouse Operator
Pepsi
01.2016 - 01.2018
01.2013 - 01.2016
Credit Collections Representative II
Coca-Cola
01.2010 - 01.2013
Bachelor's Degree - Business Administration Concentration, Finances
Strayer University
Bachelor's Degree - Business Administration Concentration, Finances
Strayer University
High School Diploma -
Catonsville High School