Rosa G. Navarro
Los Angeles
Summary
Experienced Surgery Scheduler and Medical Assistant with a proven track record in both administrative and medical capacities. Eager to expand skill set and contribute to team that values professional growth and career progression. Proficient in patient care, medical procedures, and electronic health records, with strong emphasis on collaboration, flexibility, and delivering exceptional outcomes. Known for reliability in high-pressure settings and adeptness in providing effective support to medical professionals and patients alike.
Overview
31
31
years of professional experience
Work History
PIH Health –Otolaryngology Dept.
03.2016 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for 3 Otolaryngologists.
David K. Chen, MD
10.2003 - 02.2016
Eugene y. Taw, MD FACS
11.1994 - 12.2007
Education
High School - General Education
Woodrow Wilson High School
Los Angeles, CA06.1988
Medical Insurance Billing course
Cerritos College
Cerritos, CA01.2009
Medical Assistant
Bryman College
Rosemead, CA11.1994
Skills
- Full range of medical insurance knowledge, Private, PPO, HMO, Medi-Medi, State and Federal, and Workers Compensation
- Managing appointment schedules for surgeries and office visits
- Medical billing and coding
- HMO authorization management
- Collections
- Electronic health record management
- Proficient in computer systems
- Proficient in handling multiple priorities
- Excellent communication
MAJOR QUALIFICATIONS
- 30+ years’ experience working as a skilled front office medical administrative assistant/receptionist with outstanding professional experience including
- Surgery scheduling
- Ability to work with minimal or no supervision
- Ability to communicate efficiently with patients in a multi-cultural environment
- Bilingual: English/Spanish
Languages
Spanish
Timeline
PIH Health –Otolaryngology Dept.
03.2016 - Current
David K. Chen, MD
10.2003 - 02.2016
Eugene y. Taw, MD FACS
11.1994 - 12.2007
Medical Insurance Billing course
Cerritos College
Medical Assistant
Bryman College
High School - General Education
Woodrow Wilson High School
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