Benjamin Chance
Collinsville
Summary
Operations Training Specialist with 3+ years of management experience, excelling in coaching, relationship building, and logistics. Known for streamlining operations, enhancing team efficiency, and driving measurable performance improvements. Demonstrates strong leadership and communication skills, aligning training programs with strategic goals to foster continuous growth.
Overview
9
9
years of professional experience
Work History
Operations Training Specialist
FedEx Ground
12.2023 - Current
- Conducts training sessions for new hires, enhancing onboarding efficiency
- Develops comprehensive training materials, ensuring consistent knowledge transfer across teams
- Monitors trainee progress, identifying areas for improvement and implementing corrective actions
- Collaborates with department heads to align training programs with operational goals
- Utilizes data-driven methods to assess training effectiveness, achieving measurable performance improvements
- Provide comprehensive training to improve team efficiency and reduce error rates, demonstrating strong communication and leadership skills
Server
The Pasta House Co.
06.2018 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items
- Prepared beverages and filled food orders for customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Carried out complete opening, closing and shift change duties to keep operational practices and suggested improvement
Operations Manager
FedEx Ground
09.2021 - 12.2023
- Long-term planning to create initiatives that further the company's overall goals
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market
Operations Admin
FedEx Ground
10.2020 - 09.2021
- Provided answers to customer questions via phone and email, typically within1 hour
- Reviewed documentation such as hazmat certification, invoices and shipping paperwork for accuracy and compliance
- Preformed package quality checks and address corrections to ensure product was delivered in a timely manner
- Created and implemented strategies for improving operational efficiency and accuracy
- Motivated and trained employees to maximize team productivity
Package Handler
FedEx Ground
03.2020 - 10.2020
- Removed jams and unblocked conveyor system to maintain flow of goods
- Packed and loaded boxes into vehicles using care to prevent damage
- Operated manual pallet jacks to move and store materials
- Handled packages with care while transporting from truck to loading dock
- Unloaded packages with care and placed in proper staging area
- Adhered to company safety protocols and complied with OSHA standards
- Promoted workplace safety by reporting or mitigating hazards for heavy equipment use
Restaurant Busser
The Pasta House Co.
06.2016 - 06.2018
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment
Education
Associates - Business Management
Purdue Global
01.2025
High School Diploma - undefined
Collinsville High School
Collinsville, IL05.2018
Skills
- Logistics
- Leadership
- Communication
- Relationship building
- Training
- Coaching
- Mentoring
ADDITIONAL INFORMATION
- Accomplishments
- Nominated Fedex Bravo Zulu Award
- Nominated Fedex Purple Promise
Timeline
Operations Training Specialist
FedEx Ground
12.2023 - Current
Operations Manager
FedEx Ground
09.2021 - 12.2023
Operations Admin
FedEx Ground
10.2020 - 09.2021
Package Handler
FedEx Ground
03.2020 - 10.2020
Server
The Pasta House Co.
06.2018 - Current
Restaurant Busser
The Pasta House Co.
06.2016 - 06.2018
High School Diploma - undefined
Collinsville High School
Associates - Business Management
Purdue Global
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