Michelle Melendez
Bethlehem,PA
Summary
Results-driven leader, proven Operations Manager/Operations Training Speciliast, focused on achieving success and increased productivity through small and large improvements, engagement, quality, safety and integrity. Skilled Operations Training Specialist with background in implementing strategic training programs to optimize operational efficiency. Possess strong leadership skills, adept at coordinating cross-functional teams for successful process implementation. Leverage strengths in project management and communication to establish productive relationships, fostering an environment of continuous improvement and learning. Previous work resulted in streamlined operations, improved performance metrics, and elevated team competence levels.
Overview
20
20
years of professional experience
Work History
Operations Training Specialist
FedEx:Ground
Northampton, PA
10.2020 - Current
- Developed and implemented comprehensive training programs for operations personnel.
- Designed and conducted operational assessments to identify areas of improvement in performance and productivity.
- Provided technical support to operations staff on daily basis.
- Conducted one-on-one coaching sessions with operations personnel to improve job performance.
- Created and maintained detailed records of all training activities, materials, and results.
- Assisted in the development of new policies, procedures, and processes related to operations training.
- Hired/Terminated
- Managed Payroll
Outbound Manager
i-Herb
Easton, PA
10.2018 - 11.2020
- Training, educating, engaging positive relationships between team members and leaders throughout our network and customer wide
- Responsible to model and manage by the company’s core values
- Targets and maintains KPI metrics by enforcing productivity standards, safety goals and operational expenses
- Created and led weekly waste analysis meeting to ensure all departments are staying within operational levels with headcount, product damage and overtime depletion
- P&L Management between for the four subdivisions of outbound
- Executes weekly target goals to ensure we are meeting 100% OTS (on-time shipments)
- Responsible for 180 team members, 3 supervisors and 6 floor leads
- Pioneered the magnet program which was rolled out during start-up allowing all associates, security and leadership the ability to get to know each other immediately through pictures
- Reviews performance data (financial, sales, and activity reports) to monitor and measure productivity, goal progress and activity levels
Learning and Development Manager
Zulily
Bethlehem, PA
08.2016 - 11.2018
- Responsible for the on-boarding program for all new associates, leaders and executives
- Created all (SOP’s) standard operating procedures for all business units throughout the distribution center including safety, pick/pack, putaway, shipping, and loading/unloading
- Train the Trainer for all PIT equipment
- Built the training program for Hazmat and executed all training throughout the building
- Participated in hiring, training, development and performance management of personnel in accordance with established company and governmental policies, procedures, and practices
Re-pack Manager
Phillips Feed
Easton, PA
08.2013 - 11.2016
- Communicated as needed with vendors, customer, and corporate in a timely and professional manner
- Engaged associates by working side-by-side, on the floor, loading the trucks and on a cherry to ensure accuracy and proper levels of excellence
- Determined what headcount was needed to properly staff shipping, picking and loading
- Developed weekly KPI’s goals
- Lead by example by always making the safe choice
- Developed and maintained safety culture that included no recordable accidents and no loss time injuries
- Corrected unsafe behavior and enforced all safety rules and regulations
Operations Manager II
Ingram Micro
Harrisburg, PA
06.2012 - 08.2013
- Plans, directs, organizes and controls the activities within the dc’s operation
- Ensures efficient and profitable operations; uses independent judgement within the framework of policies and objectives in decisions affecting the DC
- Recommends and assists in the formulation of the company objectives, policies and plans
- Examines, analyzes and evaluates the DC operation in respect to safety, quality, and customer support
- Identifies special processes either inbound or outbound to ensure we are reaching our (SLA’s) Service Level Agreement
- Assists in logistic solution development and directs execution of solutions
Project Manager
Strive
Bethlehem, PA
09.2009 - 05.2012
- Monitor approval of accounts to maintain and appropriate degree of control over vendor relationships
- Managed assigned accounts (75+)
- Establish buying cycles, customer needs, and create a customer supplier relationship
- Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment
- Coordinate preparation of structural design and graphics for production
- Take ownership of projects and execute through completion
- Approve production display components
- Traveled to other facilities to advance my knowledge within the company
Supervisor
C&S Wholesale Grocers
Bethlehem, PA
08.2004 - 11.2009
- Supervise the daily activities of Grocery Warehouse Associates in the fulfillment of customer orders and general warehouse operations
- Verify proper rotation of product based on code dating, monitor product segregation and slotting of warehoused products
- Ensure products are handled properly to minimize damage and preserve quality
- Conduct a variety of Safety, Quality, Shrink and Operational audits and encourage a sense of responsibility and ownership in the results of these audits in the attitudes of subordinate Associates
- Monitor workforce requirements and confer with Shift Manager regarding associates' overtime hours to maximize labor utilization and minimize labor expense
On-Site Account Manager
WCDI
Nazareth, PA
11.2007 - 08.2009
- Manage and coordinate temporary employees at a Corporate Client Location
- Managed payroll
- Interviewed new professionals coming into the field
- Trained all new employees on Electric Pallet Jacks whether it be a single, double or triple
- Trained all new employees on the client's GMP processes
- Maintained strong relationships between client and employees
- Established and Maintained Interpersonal Relationships - Developed constructive and cooperative working relationships with others, and maintaining them over their career
Education
Associate Degree - Paralegal Studies
Star Technical Institute
Allentown, PA01.1997
Diploma - College Prep
Wilson Area High School
Easton, PA01.1995
Skills
- Training
- Operations Management
- Inventory Control
- Excel
- MS Office
- Microsoft Word
- SAP
- Forklift
- Logistics
- Training delivery
- Operations management
- Training methods
- Orientation procedures
- Program performance assessment
- Diversity training
Accomplishments
- 2020 Operations Manager of the Year
- 2021 Operations Training Specialist of the Year
- 2022 Operations Manager of the Month
Timeline
Operations Training Specialist
FedEx:Ground
10.2020 - Current
Outbound Manager
i-Herb
10.2018 - 11.2020
Learning and Development Manager
Zulily
08.2016 - 11.2018
Re-pack Manager
Phillips Feed
08.2013 - 11.2016
Operations Manager II
Ingram Micro
06.2012 - 08.2013
Project Manager
Strive
09.2009 - 05.2012
On-Site Account Manager
WCDI
11.2007 - 08.2009
Supervisor
C&S Wholesale Grocers
08.2004 - 11.2009
Associate Degree - Paralegal Studies
Star Technical Institute
Diploma - College Prep
Wilson Area High School
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