Luz Rivera
Bethlehem,PA
Summary
I am a fast learner, very outgoing, reliable, and dependent. I have good hand and-eye coordination as well as great listening abilities.
Overview
7
7
years of professional experience
Work History
Late Night Youth Care Worker
KidsPeace
07.2025 - 11.2025
- Developed and implemented individualized care plans for youth, promoting emotional and social development.
- Facilitated group activities to enhance teamwork skills and foster positive relationships among residents.
- Monitored daily behaviors and provided feedback to support personal growth and conflict resolution.
- Collaborated with multidisciplinary teams to ensure comprehensive care and effective communication strategies.
- Managed and replied to about 5 emails during the night int the morning.
Package Handler
FedEx Ground
06.2018 - 11.2024
- Used ring scanner to scan & label packages for delivery. Load/unload trailers.
- Managed to scan over 1,000 packages an hour to meet deadlines.
Customer Service Representative
STI
02.2020 - 05.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Handled over 40 calls at a timely manner.
Picker
Amazon Warehouse
08.2018 - 01.2019
- Printing labels, packaging boxes & loading into outbound containers. Efficiently pull orders in order to meet productivity targets.
- Picked products for specific orders.
- Prioritized tasks allowing senior staff to increase operations by 25%.
Education
GED - General Studies
Lehigh Carbon Community College
Allentown, PA06.2006
No Degree - Healthcare Office Medical Billing And Coding
Northampton Community College
Bethlehem, PA06-2026
Skills
- Customer service, Communication skills, Computer literacy, I am fluent in Spanish as well as in English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Late Night Youth Care Worker
KidsPeace
07.2025 - 11.2025
Customer Service Representative
STI
02.2020 - 05.2022
Picker
Amazon Warehouse
08.2018 - 01.2019
Package Handler
FedEx Ground
06.2018 - 11.2024
GED - General Studies
Lehigh Carbon Community College
No Degree - Healthcare Office Medical Billing And Coding
Northampton Community College