Summary
Overview
Work History
Education
Skills
References
Timeline
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Valerie Saenz

Valerie Saenz

Elsa,TX

Summary

Experienced Early Childhood Youth Care Specialist with a focus on crisis intervention and behavioral management at Southwest Key Program. Demonstrated ability to foster safe and nurturing environments that support child development. Bilingual and CPR AED certified, excelling in team dynamics and effective communication for conflict resolution. Proficient Administrative Assistant with strengths in time management, data entry, and customer service, driving productivity and operational efficiency.

Overview

13
13
years of professional experience

Work History

Early Childhood Specialist Youth Care Worker

Southwest Key Program
Weslaco, TX
01.2020 - 03.2025
  • Supervised tender-age minors aged 0-4 years in a daycare environment, along with minors within the age group of 5-17 years old and expecting mothers under the age of 18 years, ensuring safety and care. Monitored playground activities, enforcing safety protocols consistently. Created a secure, nurturing atmosphere that fostered child development. Reported incidents impacting child safety, prompting swift intervention. Delivered crisis intervention services during emergencies, applying effective de-escalation techniques. Maintained detailed records of child progress, incidents, and daily activities. Resolved issues efficiently through strong problem-solving skills. Implemented strategies to enhance children's well-being and safety.

Medical Records Clerk

NUESTRA CLINICA DEL VALLE
Edcouch, TX
05.2019 - 07.2019
  • Obtained information to calculate sliding scale fees for patients. Managed patient check-in and check-out using EMR and PM systems. Scheduled, modified, and confirmed appointments efficiently. Facilitated retrieval of lab orders and referrals as needed. Collected pharmacy payments and co-pays during registration. Printed encounter documents to maintain accurate patient records. Ensured compliance with HIPAA regulations and patient-centered rights. Executed signature collection to finalize registration processes.

Direct Care Worker

NEW HOPE CHILDREN'S SHELTER / LUTHERAN SOCIAL SERVICES
McAllen, TX
01.2016 - 07.2017
  • Cared for residents aged 12 to 17, assisting them in daily activities and academic support. Established strong relationships with clients, serving as a dependable source of encouragement. Monitored client behavior and reported any significant changes to supervisors promptly. Ensured client safety by identifying hazards and providing appropriate supervision when necessary. Promoted positive behaviors using reinforcement techniques to enhance self-esteem. Maintained confidentiality of client information according to agency guidelines. Tailored strategies to individual needs while adhering to established protocols. Respected cultural diversity in all interactions with residents from different backgrounds.

Provider

CON BRAZOS ABIERTOS
01.2015 - 12.2015
  • Home care provider assisting patient in all dialing living duties as assigned; bathing, meal preparation, light house work, health care and grooming.

PRN Receptionist

ALFREDO GONZALEZ TEXAS STATE VETERANS HOME
McAllen, TX
12.2011 - 04.2012
  • Directed incoming calls, ensuring inquiries reached appropriate personnel while documenting messages promptly. Sorted and distributed incoming mail daily to relevant staff members. Oversaw reception area to ensure a consistently safe environment for all customers. Organized confidential client information according to company policy within a secure filing system. Screened incoming calls to determine urgency before routing them to the appropriate parties. Welcomed visitors, addressed general questions, and provided directions to locations within the facility. Checked visitor identification cards before granting access to the premises.

Education

Medical Administrative Assistant/ Coding Specialist -

South Texas Vocational Technical Institute
Weslaco, TX
01-2011

General Education -

Edcouch-Elsa High School
Elsa, TX
05-2008

Some College (No Degree) - Prerequisites, Biology

University of Texas Pan American
Edinburg, TX

Skills

  • CPI Training
  • CPR AED Certified
  • Basic First-Aid
  • Bilingual (English and Spanish)
  • Behavioral Management
  • Experience with at-risk youth
  • Cultural Sensitivity and Competency
  • Trauma-Informed Care
  • Risk Assessment
  • Crisis Intervention/Management
  • Documentation Proficient
  • Incident reporting
  • Special needs care
  • Infant Care
  • Social-Emotional Development
  • Policy Implementation
  • Effective Supervision and Communication
  • Working Overnight/ Rotating shifts
  • Teamwork Collaboration
  • Conflict Resolution
  • Client Transportation
  • Problem Solving
  • Adaptability
  • Decision-making
  • Multitasking Capacity
  • Flexibility
  • Time-Management
  • Computer Literacy
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Outlook
  • Telephone Etiquette
  • EMR (Electronic Medical Records)
  • HIPAA
  • Medical Terminology
  • Scheduling
  • Insurance Verification
  • Payment and Collections
  • Office Equipment use
  • Data entry
  • Customer service
  • Organizational skills

References

References available upon request.

Timeline

Early Childhood Specialist Youth Care Worker

Southwest Key Program
01.2020 - 03.2025

Medical Records Clerk

NUESTRA CLINICA DEL VALLE
05.2019 - 07.2019

Direct Care Worker

NEW HOPE CHILDREN'S SHELTER / LUTHERAN SOCIAL SERVICES
01.2016 - 07.2017

Provider

CON BRAZOS ABIERTOS
01.2015 - 12.2015

PRN Receptionist

ALFREDO GONZALEZ TEXAS STATE VETERANS HOME
12.2011 - 04.2012

Medical Administrative Assistant/ Coding Specialist -

South Texas Vocational Technical Institute

General Education -

Edcouch-Elsa High School

Some College (No Degree) - Prerequisites, Biology

University of Texas Pan American

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Valerie Saenz