Bency Beals
Columbia,SC
Summary
Growth Focused and award winning sales professional and leader with over 10 years of experience in technology, SaaS products and solutions. Skilled Sales Trainer and Coach, highly effective at conducting personal and group training sessions focused on topics such prospecting, account strategy, and champion selling as well as leadership development methodologies. Enthusiastic personality with a hands-on, creative style.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Leadership Trainer and Business Coach
Ignite Transformaitonal Living (self Employed)
10.2022 - Current
- Conduct needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Develop leaders and emerging leaders through coaching, workshops and on going engagement using John Maxwell Leadership training content and methodologies
Enterprise Account Executive
MOTIVE
12.2021 - 06.2023
- Organize and Prioritize Accounts to develop strong strategic approach to business
- Ask impactful questions to identify prospects' needs and pinpoint solutions for best fit.
- Develop deep relationships with customers while getting to know their businesses, markets, and challenges they face to drive revenue growth
- Met and exceeded service level goals by identifying and achieving standards and expectations, average monthly pipeline generation 500K
Work History
VERIZON
09.2003 - 12.2021
Enterprise Client Partner
Verizon
02.2020 - 12.2021
- Top #10 2021 Year End Ranking
- Worked with service and project management departments to provide total support to clients.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Sr. Business Sales Manager
Downtown
10.2017 - 02.2020
- Build, develop and lead outstanding team of high performing sales professionals with consistent YOY growth
- Manage behaviors that drive results by coaching, developing and tracking performance
- Develop and implement strategies to acquire new business
- Track and report key financial, budget and sales metrics
- Trained, developed and coached New Hire to achieve President's Cabinet 2018
Business Account Manager
Downtown Chicago
10.2015 - 10.2017
- Educate and excite customers about innovative business solutions
- Prospect, cold-call, and generate new sales leads
- Analyze customer needs and present integrated solutions
- Utilize sales force automation, prospecting, and funnel management tools
- Generate sales forecast and tracking reports
- Inspired team growth in revenue attainment by leading in VOIP and Upgrade Growth in 2017
- Leading Scorecard in 2016 and 2017 achieving 10% YOY growth
- Train peers in prospecting, networking and appointment activity by creating bi-weekly focus groups and team prospecting session, leading to full New Logo Participation across the board for Q2 2017
- Consistent over achievement in Quota, 24 month streak
- Millennium Club winner 2016
Account Manager
National Retail, Northern Illinois Territory
05.2014 - 10.2015
- 2015 Winner of ‘Rockstar', Midwest Sales Competition for Illinois/Wisconsin National Indirect Region –July 2015
- Consistently lead team in Data Driver metric to achieve 150% commissions payout for Q1
- Build relationships to consistently drive retailers to hit sales objectives, achieving 10% lift in YOY growth in 3 out of 4 retailers
- Audit retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction
Performance Assurance Manager
Verizon Wireless
04.2012 - 05.2014
- Led Team of Performance Assurance Consultants who supported and trained supervisors and teams towards meeting and exceeding KPIs.
- Developed a Coaching Clinic program that prompted change and accountability for the bottom 25% of supervisors, 3 out of 5 sups landed in top 25%
- Selected by Area VP to coordinate team builder for Area Directors resulting in a generous charitable contribution and outlook for 2014
- Developed and executed Circuit Program that strengthened struggling representatives in skills necessary to save customers, grow revenue and overall customer service. Program has launched in two call centers, facilitating immediate ROI in rep metric, i.e.: 50% decrease in disconnect % over 3 months for AD team outlier
- Additionally overseeing progress, extracting analysis and providing current information and associated recommendations to all affected Customer Service teams.
Sr. Customer Service Trainer
Verizon Wireless
08.2010 - 04.2012
- Coached and Mentored leadership for Charlotte and Columbia Call Centers as well as NEArea leadership, providing Director teams with valuable actions for 2013 strategic planning as it pertains to developing leaders to move teams into action
- Supervised core team in an internal leadership program ensuring proper delivery and support across 9 call centers
- Facilitated various training initiatives including Go To Market launches, New Hire, Professional Acumen and more
Sr. Retail Sales Trainer
York
08.2008 - 08.2010
- Facilitated training sessions on: New Hire, Data Products, Sales and Negotiation Skills, SFA funnel management, Sales Evolution Soft Skills, Effective Management and Leadership Skills, Company Culture, Internal Systems, Product Launches and Technical Troubleshooting
- Identified assigned territory training needs providing feedback to management, other internal clients and the curriculum development team
- Partnered with Data Sales team in delivering data solutions and coaching field in data metrics
- Evaluate Sales performance results to uncover needs and propose training solutions to increase results
- Assisted stores to promote business leads, helped close business deals by coaching negotiation, positioning and strategic planning skills
RetailSales Supervisor
College Point
03.2007 - 08.2008
- Ranked top 25% in every metric including gross ads, upgrades, data and accessory take rate
- Consistently exceeded monthly sales quota by 15% or more, earning multiple winners circle awards
- Provided consistent training and coaching to meet goals and quotas assigned for staff
Lead Retail Sales Representative /Sales Representative
04.2006 - 03.2007
- Liaison between the sales representatives and management to surpass goals and coach when needed
- Led by example, consistently leading zone in data, gross ad and ATR metrics
Sr. Customer Service Representative
09.2003 - 03.2006
- Successfully resolved customer complains cost effectively and time efficiently without supervisor intervention
- Provide existing customers with the highest standard of customer service.
Education
Master of Arts - Masters in Organizational Leadership
Ashford University
Iowa City, IA04.2014
Bachelor of Science - Psychology
University of South Carolina - Columbia
Columbia, SC05.2003
Skills
- Effective Customer Communication
- Business Development and Planning
- Strong Presentation Skills
- Client Rapport-Building
Accomplishments
Winner Circle and Millenium Club Winner
Certification
Certified Sales Trainer
5 Choices: Organization & Time Management
John Maxwell Certified Trainer, Speaker and Coach
CTT+
Affiliations
Former School Board Member
Warren Township High School
Timeline
Leadership Trainer and Business Coach
Ignite Transformaitonal Living (self Employed)
10.2022 - Current
Enterprise Account Executive
MOTIVE
12.2021 - 06.2023
Enterprise Client Partner
Verizon
02.2020 - 12.2021
Sr. Business Sales Manager
Downtown
10.2017 - 02.2020
Business Account Manager
Downtown Chicago
10.2015 - 10.2017
Account Manager
National Retail, Northern Illinois Territory
05.2014 - 10.2015
Performance Assurance Manager
Verizon Wireless
04.2012 - 05.2014
Sr. Customer Service Trainer
Verizon Wireless
08.2010 - 04.2012
Sr. Retail Sales Trainer
York
08.2008 - 08.2010
RetailSales Supervisor
College Point
03.2007 - 08.2008
Lead Retail Sales Representative /Sales Representative
04.2006 - 03.2007
Work History
VERIZON
09.2003 - 12.2021
Sr. Customer Service Representative
09.2003 - 03.2006
Master of Arts - Masters in Organizational Leadership
Ashford University
Bachelor of Science - Psychology
University of South Carolina - Columbia
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