Benedic S. Mabugat
Bin Mahmoud Doha Qatar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
1
1
Language
Work History
Pc Builder Technician
Electronics
06.2020 - Current
- Building Gaming PCs for customers include Custom Loop PCs
- Assisting customers with Taylor fitting their PC components according to their needs
- Assisting customer in solving any technical issues they have with their PC
Account Management/ Billing Consultant
Barkbox Company Inc
08.2019 - 06.2020
- (Email and chat support), Replying to Customer’s email and Chat messages with regards to their online Subscriptions
- Managing Customer’s account and making sure that their Dogs are receiving their Monthly toys and treats
- Assisting customers with their billing inquiries.
Account Management/ Sales Consultant
Telstra International Philippines Inc
11.2015 - 08.2019
- (Call and chat support), Assisting Business customer with Billing inquiries
- Managing customer’s account to make sure that they are on the right service, plan that tailor fit their needs.
Billing Consultant
Telstra powered by Teletech
10.2014 - 10.2015
- Assisting Customer with Account and billing inquiries
- Making sure that all the charges on their account are accurate.
Customer Service
Qualfon Cebu Inc
11.2009 - 08.2014
- Technical Support, Supervisorial Calls, Email Response Team, Assisting customers with issues pertaining to network or cell phone malfunction
- Taking Supervisorial, Managerial and Corporate calls
- Building satisfied customer relationships with one call resolution
- Replying to emails pertaining to network, cell phones and general inquiries about the service
- Floor support to nesting employee
Education
Computer Engineering
University of San Carlos – Talamban Campus (USC, Saint Paul Academy
Nasipit Talamban Cebu 04.2001 - 04.2009
High School Diploma -
Sain Paul Academy
Bantayan Island Cebu 06.2002 - 05.2006
Bantayan Central Elementary School
Bantayan Island Cebu 04.2001 - 04.2002
Skills
Computer literate ( MS Word, PowerPoint, Exel, Access, C#, Database)
Timeline
Pc Builder Technician
Electronics
06.2020 - Current
Account Management/ Billing Consultant
Barkbox Company Inc
08.2019 - 06.2020
Account Management/ Sales Consultant
Telstra International Philippines Inc
11.2015 - 08.2019
Billing Consultant
Telstra powered by Teletech
10.2014 - 10.2015
Customer Service
Qualfon Cebu Inc
11.2009 - 08.2014
High School Diploma -
Sain Paul Academy
06.2002 - 05.2006
Computer Engineering
University of San Carlos – Talamban Campus (USC, Saint Paul Academy
04.2001 - 04.2009
Bantayan Central Elementary School
04.2001 - 04.2002
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