Python, MySQL, Tableau, MS-Office, Google-Sheet
Benedict Dibia
Data Engineer
Harrisburg,PA
Summary
Hardworking Account Manager with over 10 years of experience in the oICT industry. Very good programming skills in MS-Office parckaged, Python and client relations with proven success streamlining processes for optimized client satisfaction. Dedicated to detailed, accurate and proactive work.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Senior Account Manager
Dataflex Nigeria Limited
Lagos, Nigeria
08.2016 - 03.2018
- Account portfolio management for long-term relationship
- Relationship management on datacenter solutions
- Customer point of contact and handle customers’ individual needs
- Resolve conflicts and provide solutions to customers in a timely manner
- Monitoring sales metrics and ensuring quarterly and annual sales forecasts.
- Initiate sales and generate leads towards attaining the company’s sales objectives.
- Assist in budget appropriation preparation with customers tailored to their company needs.
- Manage existing company and organizations contracts and also generate fresh businesses.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
IT Infrastructure Manager
Resoledge Limited
Surulere Lagos, Nigeria
03.2015 - 07.2016
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Managed Project Implementation and ensuring adherence to budget, schedule and scope requirements.
- Investigated and corrected or escalated project problems.
- Solution Architecting.
- Technical sale.
- IT infrastructure support
Network Engineering Support Deputy Manager
Computer Warehouse Group
Lekki, Lagos, Nigeria
08.2006 - 04.2014
- Reviewed project goals and objectives on monthly basis with project manager and design team.
- Verified construction documentation conformed to quality assurance standards and client requirements.
- Provided technical leadership for team mates to effectively steer strategic plans and future projects.
- Manages the technical Incident management team.
- Also heads field support operations in the.
- Ensure the smooth running of incident management process and incident life cycle.
- Recommend and organize periodic training that will enhance every team member.
- Coming up with innovative ways to resolve issues faster.
- Manage all resources attached to the team effectively.
- Driving the team and ensuring that the company’s set goals and targets are reached with little or no supervision.
- Managing the problem management team.
- Supervises all store and spare inventory, RMA and CMDB administration.
Education
Post Graduate Diploma - Computer Engineering Technology
Federal University Of Tec
FUTO, Owerri, Nigeria. 04.2000 - 04.2001
Bachelor of Science - Industrial Physics
University Of Benin
Benin-City, Nigeria 07.1994 - 12.1998
Skills
Goals and performance
Software
Timeline
Senior Account Manager
Dataflex Nigeria Limited
08.2016 - 03.2018
IT Infrastructure Manager
Resoledge Limited
03.2015 - 07.2016
Network Engineering Support Deputy Manager
Computer Warehouse Group
08.2006 - 04.2014
Post Graduate Diploma - Computer Engineering Technology
Federal University Of Tec
04.2000 - 04.2001
Bachelor of Science - Industrial Physics
University Of Benin
07.1994 - 12.1998