Python, MySQL, Tableau, MS-Office, Google-Sheet
Benedict Dibia
Data Engineer
Harrisburg,PA
Summary
Hardworking Account Manager with over 10 years of experience in the oICT industry. Very good programming skills in MS-Office parckaged, Python and client relations with proven success streamlining processes for optimized client satisfaction. Dedicated to detailed, accurate and proactive work.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Senior Account Manager
Dataflex Nigeria Limited
Lagos, Nigeria
08.2016 - 03.2018
- Account portfolio management for long-term relationship
- Relationship management on datacenter solutions
- Customer point of contact and handle customers’ individual needs
- Resolve conflicts and provide solutions to customers in a timely manner
- Monitoring sales metrics and ensuring quarterly and annual sales forecasts.
- Initiate sales and generate leads towards attaining the company’s sales objectives.
- Assist in budget appropriation preparation with customers tailored to their company needs.
- Manage existing company and organizations contracts and also generate fresh businesses.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
IT Infrastructure Manager
Resoledge Limited
Surulere Lagos, Nigeria
03.2015 - 07.2016
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Managed Project Implementation and ensuring adherence to budget, schedule and scope requirements.
- Investigated and corrected or escalated project problems.
- Solution Architecting.
- Technical sale.
- IT infrastructure support
Network Engineering Support Deputy Manager
Computer Warehouse Group
Lekki, Lagos, Nigeria
08.2006 - 04.2014
- Reviewed project goals and objectives on monthly basis with project manager and design team.
- Verified construction documentation conformed to quality assurance standards and client requirements.
- Provided technical leadership for team mates to effectively steer strategic plans and future projects.
- Manages the technical Incident management team.
- Also heads field support operations in the.
- Ensure the smooth running of incident management process and incident life cycle.
- Recommend and organize periodic training that will enhance every team member.
- Coming up with innovative ways to resolve issues faster.
- Manage all resources attached to the team effectively.
- Driving the team and ensuring that the company’s set goals and targets are reached with little or no supervision.
- Managing the problem management team.
- Supervises all store and spare inventory, RMA and CMDB administration.
Education
Post Graduate Diploma - Computer Engineering Technology
Federal University Of Tec
FUTO, Owerri, Nigeria. 04.2000 - 04.2001
Bachelor of Science - Industrial Physics
University Of Benin
Benin-City, Nigeria 07.1994 - 12.1998
Skills
Goals and performance
Cost reviewing
Customer rapport
Relationship building and management
Sales analysis
Trend forecasting
Systems and software programs
Team Training
Checking quotes
Software
Timeline
Senior Account Manager
Dataflex Nigeria Limited
08.2016 - 03.2018
IT Infrastructure Manager
Resoledge Limited
03.2015 - 07.2016
Network Engineering Support Deputy Manager
Computer Warehouse Group
08.2006 - 04.2014
Post Graduate Diploma - Computer Engineering Technology
Federal University Of Tec
04.2000 - 04.2001
Bachelor of Science - Industrial Physics
University Of Benin
07.1994 - 12.1998