Ben Elliott

• Overall responsibility for the success of dedicated client site:
• Supported on-site service team (shift supervisors), and the daily success of managing a team of 120+ over 3 shifts
• Improved account management by forecasting potential threats and outlining proactive solutions.
• Boosted customer satisfaction by providing teams with training and skills to optimize service delivery.
• Oversaw employee attendance record, handled payroll and ordered new materials for sites.
• Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
• Created weekly and monthly reports and presentations for management team.
• Responsible for all daily recruiting office and client site operations.

• Responsible for leading a production team toward company goals:
• Increased monthly on-time delivery from low 80% range to high 90% range
• Reduced monthly rework amount from 3% of sales to less than 1% of sales
• Updated material preparation process from pre-media to pro- duction, increasing efficiency by approximately 20%
• Implemented warehouse inventory identification process, resulting in reduced errors and faster time from shelf to press

• On-site managed service provider for commercially printed marketing materials:
• Managed over $1.8 million of commercial and promotional print
• Closely monitored shipping charges and inventory levels, resulting in a shipping expense reduction of 90%, and a reduction of owned-inventory of 40%
• Worked directly with on-site clients to manage a variety of marketing campaigns and print projects
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Worked in a variety of roles at multiple CGX sites, including Customer Service, Production, Accounting, Warehousing, Management, Inter-Company Sales and Scheduling.