Summary
Overview
Work History
Education
Skills
Timeline
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Beneta Wallace

18813 Brescia Lane ,TX

Summary

Proven specialist with a track record of enhancing client experiences at Walmart through effective problem-solving and de-escalation techniques. Skilled in analytical thinking and teamwork, significantly reducing future complaints. Demonstrates assertiveness and a keen eye for detail, ensuring high-quality standards across various roles.

Overview

3
3
years of professional experience

Work History

Remote Resolution Specialist

Walmart
09.2022 - 06.2024
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.

FC Associate

Amazon
03.2022 - 08.2022
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.

Cashier Specialist

Target
06.2021 - 02.2022
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Supported all departments with merchandising, product retrieval and customer service needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Westside High School
Houston, TX
06.2020

Skills

  • De-Escalation Techniques
  • Assertiveness
  • Conflict resolution skills
  • Document Preparation
  • Negotiation Management
  • Professional ethics understanding
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Active Listening
  • Analytical Skills
  • Problem-solving aptitude
  • Interpersonal Skills
  • Task Prioritization
  • Decision-Making

Timeline

Remote Resolution Specialist

Walmart
09.2022 - 06.2024

FC Associate

Amazon
03.2022 - 08.2022

Cashier Specialist

Target
06.2021 - 02.2022

Westside High School

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Beneta Wallace