Tiffany Taylor

• • Managed a high call volume of inbound and outbound calls, maintaining service quality under pressure
• • Assessed caller status to ensure protection of patient privacy and compliance with State and Federal guidelines
• Resolved client inquiries and issues through detailed research and analysis of case details, ensuring timely resolution via my chart.

Coordinated with healthcare providers to collect required documentation for claims, facilitating smooth processing.

Reviewed claims for accuracy and compliance with company policies and regulations, minimizing potential errors.

Managed patient records and billing information using Epic software

• Researched alternate insurance or payment options, improving patient satisfaction by navigating and updating multiple patient accounting systems

• Received and responded to over 300+ inbound calls weekly
• Delivered prompt customer service, ensuring positive experiences through professional and friendly interactions.
• Provided expert assistance to resolve technical issues, ensuring users could effectively use the product by guiding users through step-by-step solutions, improving user satisfaction.
• Politely addressed all customer complaints, and escalated to management.
• Compiled customer insight reports to identify trends and enhance service offerings.

• Collected patient demographic information and detailed nature of injury or complaint to ensure accurate record-keeping
• Verified insurance details to ensure patient eligibility
• Created patient encounters and processed copays to facilitate smooth billing operations
• Daily check-in and check-out
• Answered calls and documented messages for appropriate follow-up to enhance communication efficiency
• Prepared charts for the following day
• Scheduled patient appointments using an electronic medical records system.

• Managed appointment schedules to optimize time and enhance service delivery.
• Delivered exceptional customer service, fostering a welcoming environment for patients and visitors.
• Ensured an organized, clean, and professional workspace and a waiting area to enhance patient experience.
• Provided administrative and clerical support.
• Coordinated express mail services, managed inventory unpacking, and stocked supplies to support daily operations.

• Handled a high volume of calls and emails daily
• Delivered prompt customer support, ensuring professional and friendly interactions to enhance customer satisfaction.
• Resolved issues and troubleshot technical problems to maintain service continuity.
• Analyzed customer feedback to identify areas for service quality improvement.