Benetta Mcfadden
Summary
Proven leader in food service and customer support, excelling at Prisma Health Baptist Hospital with significant improvements in patient satisfaction through tailored dietary plans. Expert in food safety regulations and adept at staff monitoring, ensuring top-notch service and compliance. Achieved streamlined operations, enhancing productivity and maintaining high sanitation standards.
Overview
13
13
years of professional experience
Work History
Dietary Supervisor
Prisma Health Baptist Hospital
Columbia, SC
02.2019 - 01.2024
- Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
- Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Optimized resource allocation through careful planning of labor schedules based on staff availability and workload demands during peak times.
Call Center Representative
ADT Security
Jacksonville Fl
10.2013 - 12.2018
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
Cafeteria Supervisor
Chartwells Schools Dining Services
Jacksonville, FL
08.2010 - 07.2013
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Created daily schedules for staff members, ensuring smooth workflow during peak hours.
- Supervised food preparation to guarantee compliance with nutritional guidelines and health regulations.
- Implemented proper sanitation practices across all areas of operation to ensure adherence to local health department standards.
Education
Florida State College At Jacksonville
2024
William M Raines
06.1998
Skills
- Food Safety Regulations
- Meal Preparation
- Food Cost Analysis
- Inventory Management
- Staff Monitoring
- Customer Service
- Multitasking
- Team Leadership
Timeline
Dietary Supervisor
Prisma Health Baptist Hospital
02.2019 - 01.2024
Call Center Representative
ADT Security
10.2013 - 12.2018
Cafeteria Supervisor
Chartwells Schools Dining Services
08.2010 - 07.2013
Florida State College At Jacksonville
William M Raines