Skilled Branch Manager with demonstrated success in coordinating team. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Tekniton
07.2018 - Current
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Field Engineer
Tekniton
01.2008 - 07.2018
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Facilitated communication between office personnel, subcontractors, and customers.
Parts Manager
Tekniton
01.2006 - 01.2008
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Rearranged parts department to better serve changing trends and keep workspaces organized.
Ordered parts for customers, repair shops.
Education
Electrical, Electronics Engineering Technologies
Univierity of Oradea
Oradea, Romania
06.2023
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Team Player
Friendly
Team Supervision
Staff Recruitment and Hiring
Accomplishments
Supervised team of 50 staff members.
Certification
Certified Field Engineer, Samsung - 2008 to present