BENITA Castillo
Bernalillo,NM
Summary
Obtain a position in a company that will benefit from my multi-faceted nursing experience and education
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
48
48
years of professional experience
Work History
RN Care Coordinator
Presbyterian Medical Services
03.2017 - 08.2025
- Managed a case load of 50 clients
- Coordinated patient care plans, ensuring alignment with treatment goals and healthcare standards.
- Facilitated interdisciplinary team meetings to enhance communication and collaboration among healthcare providers.
- Developed educational materials for patients, promoting understanding of health conditions and care processes.
- Monitored patient progress, adjusting care strategies based on individual needs and outcomes.
- Advocated for patients' rights and needs within the healthcare system, ensuring equitable access to services.
- Streamlined care coordination processes, increasing efficiency in the allocation of resources for optimal patient care.
- Provided emotional support to patients and families during difficult times, promoting resilience in the face of illness or injury.
- Assisted in the development of departmental policies and procedures related to care coordination practices.
- Conducted regular assessments of patient needs and available resources, adapting care plans accordingly for continued progress toward wellness goals.
- Enhanced patient satisfaction by fostering strong relationships and providing ongoing education on disease management strategies.
RN Manager-Clinic and Home Health
Total Community Care-Innovage PACE
11.2013 - 08.2016
- Led nursing staff to deliver high-quality patient care and adhere to best practices for a diverse, elderly population.
- Managed budgetary allocations for nursing department, ensuring cost-effective resource utilization.
- Collaborated with multidisciplinary teams to develop strategic initiatives for patient care improvement.
- Fostered a positive work environment by promoting teamwork and professional growth among staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed and implemented training programs to enhance team skills and knowledge.
- Streamlined operational workflows to improve patient outcomes and satisfaction metrics.
- Conducted performance evaluations and provided constructive feedback to nursing staff.
Health and Wellness Services Manager-Albuquerque Job Corps Center
Fluor Federal Solutions Corporation
08.2009 - 09.2013
- Supervised two nurses, a substance abuse counselor, a dental assistant, and a health clerk. Responsible for annual performance evaluations. Monitored the contracted services of a medical doctor, a physician assistant, a nurse practitioner, a dentist, a psychologist, and a dental hygienist
- Managed the day-to-day operation of a student health center which provided medical, nursing, dental, mental health and substance abuse prevention services to an ethnically diverse student population of 327, ages 16-24
- Provided clinical support and resources for the nursing and Wellness staff
- Provided non-health staff training in Health-related topics such as Blood-borne Pathogens, HIV, AIDS, and HIPAA-confidentiality of medical information.
- Provided support through mentoring, modeling and monitoring activities to help students attain employability skills
- Served as Disability Coordinator for an Interdisciplinary Team of educators and health staff to comply with ADA regulations and determine disability accommodations for students who meet criteria
- Served as File Review Team Coordinator for a Health care team that screened and evaluated all applications for enrollment to ensure the suitability of applicants for the Job Corps training program.
- Served as Coordinator for Healthy Eating and Active Lifestyles (HEALS) program which promotes education of students and staff about living a healthier life.
- Served as Coordinator for the Sexual Assault Prevention and Response Team which promotes education about and prevention of sexual assault and rape, using a team approach to respond to these incidents affecting students.
- Served as the Coordinator for documentation and follow-up of student injuries and as a liaison to the Workers Compensation program.
- Collaborated with other departments to promote a positive normative culture for students’ success, self-sufficiency and future employability
Staff RN
Maxim Staffing Solutions
11.2008 - 08.2009
- Provided staff relief/casual pool nursing duties in various outpatient care settings
- Identification of patient care requirements.
- Teaching patients by establishing patient care goals.
- Ability to perform or assist with diagnostic and therapeutic procedures.
- Worked with patient data in the EPIC and ProTouch computer programs
- Performed telephone triage in ambulatory care settings
Clinical Supervisor
Nursefinders Homecare
08.2007 - 10.2008
- Supervised home care nurses, physical, occupational, speech therapists and aides
- Performed admission intake visits to homebound patients
- Case manager for client load of 21, for the Disabled and Elderly Waiver and Medically Fragile State Medicaid programs
- Collaborated with doctors, clients’ caretakers, insurance case managers/liaisons, and hospital discharge planners to provide quality home care.
- Input doctors orders, nurses and therapists plans of care into computer database to generate documents for billing and record keeping purposes
- Monitored documentation from field staff to ensure compliance with Medicare, Medicaid and insurance regulations
- Oriented and trained new field staff to verify readiness to perform home care duties
- Performed competency and annual evaluations on all field staff by conducting field visits and office interviews
Day and Evening Charge Nurse
Carrie Tingley Hospital
03.1990 - 07.2007
- Collaborated with doctors, social workers, and rehabilitation therapists to plan treatment strategies and solve problems encountered in patient care.
- Supervised eight nurses and four nursing techs on each shift.
- Oriented new employees, making sure that they had the knowledge, skills and tools necessary to be successful in their new roles
Inpatient Unit Director
Carrie Tingley Hospital
09.2004 - 06.2005
- Managed the day-to-day operation of a 21 bed Pediatric-Orthopedic-Rehabilitation Unit
- Supervised a staff of twenty six including nurses, nursing techs and clerks
- Responsible for budgets, recruitment and retention of staff
Transport Nurse
Carrie Tingley Hospital
08.1991 - 06.2001
- Worked with two transport drivers to transfer pediatric orthopedic surgery and rehabilitation patients between facilities.
- Responsible for pre-op and post-op instruction of surgery patients
- Did relief Charge on the hospital unit as needed.
Staff Relief Nursing
Nursing Agencies
07.1989 - 02.1990
- Worked for Olsten in home care, at Lovelace Hospital, and T or C Sierra Vista Hospital on the Medical/ Surgical floors
- Worked for Nursefinders in home care, University Hospital in Medical/ Surgical Subacute Unit, St. Joseph’s Hospital on the Orthopedic Unit and at the Rehabilitation Hospital in the Spinal Cord, Traumatic Brain Injury and Stroke Units
- Worked for Presbyterian Hospital through PRN Connection at Main, Kaseman, Northside, Belen and Picard Long-term Care Center
Various Nursing Positions
Checkerboard Area Health System
08.1977 - 06.1989
- In clinics-Supervised a staff of 2 nurses and 4 techs to provide outpatient nursing care
- In the emergency room-Supervised 4 paramedics and EMTs to provide emergency services
- In home health-Supervised 4 nurses and 8 nursing assistants who provided home care services, managed the day-to-day operation of a home health agency with an office staff of 4
- In school nursing-Provided nursing services for the Jemez Mountain School District with 5 elementary schools, 2 middle school and a large high school
- In public health-Worked with a Public Health Nurse, provided follow-up of communicable disease management, mother/baby and well-child care to a large, ethnically diverse area
- Worked as Charge Nurse in labor and delivery, general medicine and pediatrics in a rural ten-bed hospital.
- Did health education in communities, worked with schools to set up health fairs for school-aged children
Education
Bachelor of Science in Nursing Degree -
University of Phoenix
Albuquerque, NM01.2007
Associate Degree in Nursing - undefined
Navajo Community College
Tsaile, AZ01.1977
Diploma in Practical Nursing - undefined
St. Vincent’s School of Nursing
Santa Fe, NM01.1974
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Horizon N-Home
- Citrix
- OASIS
- 485s
- ICD-9 coding
- EPIC
- ProTouch
- Care planning
- Quality improvement
- Ethical practice
- Healthcare regulations
Languages
Fluent in Navajo
Speak and write English
Timeline
RN Care Coordinator
Presbyterian Medical Services
03.2017 - 08.2025
RN Manager-Clinic and Home Health
Total Community Care-Innovage PACE
11.2013 - 08.2016
Health and Wellness Services Manager-Albuquerque Job Corps Center
Fluor Federal Solutions Corporation
08.2009 - 09.2013
Staff RN
Maxim Staffing Solutions
11.2008 - 08.2009
Clinical Supervisor
Nursefinders Homecare
08.2007 - 10.2008
Inpatient Unit Director
Carrie Tingley Hospital
09.2004 - 06.2005
Transport Nurse
Carrie Tingley Hospital
08.1991 - 06.2001
Day and Evening Charge Nurse
Carrie Tingley Hospital
03.1990 - 07.2007
Staff Relief Nursing
Nursing Agencies
07.1989 - 02.1990
Various Nursing Positions
Checkerboard Area Health System
08.1977 - 06.1989
Associate Degree in Nursing - undefined
Navajo Community College
Diploma in Practical Nursing - undefined
St. Vincent’s School of Nursing
Bachelor of Science in Nursing Degree -
University of Phoenix
Organizations
- Member of the National Nursing Honor Society-Sigma Theta Tau
- Member of the American Indian Professionals Association
Awards
- Nurse of the Year-Undergraduate Nursing Student, 2005-10-24, New Mexico Center for Nursing Excellence
- Preceptor of the Year, 2004-01-01, Carrie Tingley Hospital
Interests
- Reading
- Sewing
- Avid football fan
- Spending time with her four children and grandson