Mandy Martinez
Bernalillo,NM
Summary
Crisis intervention professional with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis.
Overview
2
2
years of professional experience
Work History
Crisis Intervention Specialist
Santo Domingo Pueblo
03.2024 - Current
- Provided emotional support and resources to individuals in crisis, enhancing recovery pathways.
- Conducted assessments to identify immediate needs and appropriate interventions for clients.
- Maintained accurate documentation of client interactions and progress in compliance with regulations.
- Engaged in community outreach efforts to raise awareness about available mental health services.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels through confidentiality and the HIPPA Act.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Interviewed clients, safe guarding records and conducted assessments to evaluate mental or physical conditions of our clients.
- Delivered individualized services to clients working through issues such as mental illness and substance abuse.
- Maintained client records to document assessment, treatment plans and progress.
Medical Assistant
Baca Community Health
11.2023 - 03.2024
- Assisted healthcare providers with patient examinations and treatments to ensure high-quality care delivery.
- Managed patient scheduling and follow-up appointments, optimizing clinic workflow and efficiency.
- Implemented electronic health record (EHR) updates, improving data accuracy and accessibility for clinical staff.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Trained new medical assistants on protocols and procedures to promote team effectiveness.
- Built strong relationships with patients through effective communication skills that inhanced trust in the clinic's commitment to quality care.
Education
High School Diploma -
Riverside Indian School
Anadarko, OK05-2013
Certificate - Medical Assistant
Pima Medical Institute
Albuquerque, NM10-2023
CHR Basic/Advanced Training Certificates -
NMDOH
Santa Fe, NM08-2025
Harm Reduction Specialist Certification -
NMDOH
Santa Fe, NM08-2025
Heart Saver First Aid CPR AED -
Albuquerque Fire Department
Albuquerque, NM03-2024
Certificate in Narcan Training -
AASTEC
Albuquerque, NM06-2024
Skills
- Risk evaluation
- Professional boundaries
- Verbal de-escalation
- Substance abuse awareness
- Behavioral management
- Client confidentiality
- Crisis assessment
- Suicide prevention
- Mental health/Disorders
- Documentation skills
- De-escalation techniques
- Behavioral health
- Safety planning
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Patient support
- CPR/AED
- Motivational interviewing
- Basic life support (BLS)
- Client Transportation
- Customer Service
Timeline
Crisis Intervention Specialist
Santo Domingo Pueblo
03.2024 - Current
Medical Assistant
Baca Community Health
11.2023 - 03.2024
High School Diploma -
Riverside Indian School
Certificate - Medical Assistant
Pima Medical Institute
CHR Basic/Advanced Training Certificates -
NMDOH
Harm Reduction Specialist Certification -
NMDOH
Heart Saver First Aid CPR AED -
Albuquerque Fire Department
Certificate in Narcan Training -
AASTEC