Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Benita Rodriguez

Melissa,TX

Summary

Dynamic leader with extensive experience at European Wax Center, adept in transportation management and training delivery. Skilled in vendor relations and developing impactful training content, I've significantly contributed to streamlined operations and effective learning programs, showcasing a unique blend of technical and interpersonal skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Associate Manager, Logistics and Distribution

European Wax Center, Corporate HQ
11.2021 - Current
  • Enhanced customer satisfaction by closely monitoring order fulfillment, order-file exports, and addressing issues promptly.
  • Executed a monthly auto-ship program, ensuring the successful delivery of LTO/new products to a network of over 1000 locations.
  • Oversaw logistics operations, evaluated systematic processes, and assessed carrier performance to identify areas for improvement.
  • Developed and regularly assessed comprehensive training/learning content to enhance associate performance and drive network-wide alignment.

Learning and Development Specialist

European Wax Center, Corporate HQ
03.2018 - 04.2020
  • Created lesson plans, instructional resources, and practice assessments for training programs aimed at Franchisees, Managers, and Associates, frequently utilizing Articulate Software and Camtasia to produce the final materials.
  • Developed a robust library of instructional materials, ensuring consistency in messaging across network of centers.
  • Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
  • Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.

Guest Relations Specialist

European Wax Center, Corporate HQ
09.2014 - 03.2018
  • Delivered exceptional guest service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to guest concerns.
  • Implemented strategies for maintaining high levels of guest service during peak seasons without compromising quality.
  • Enhanced standard operating procedures to reflect best practices, ensuring consistent service delivery across the team.
  • Elevated overall guest experience through proactive problem-solving measures designed to prevent recurring issues from arising in the future.

Senior Manager, Operations

Jean Michaels Salon
06.2010 - 10.2014
  • Directed cash flow management, executed business transactions, handled payroll processing, and supervised inventory control.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.

Education

Associate of Science - Psychology

Miami Dade College
Miami, FL
2020

Skills

    Logistics Analysis

    Transportation Management

    Vendor Relationship Management

    Customer Relationship Management

    Facilitation Techniques

    Training delivery

    Needs Assessment

    Technical training

Certification

Instructional Designer Certification, The Association for Talent Development July 2018

Languages

Hungarian

Timeline

Associate Manager, Logistics and Distribution

European Wax Center, Corporate HQ
11.2021 - Current

Learning and Development Specialist

European Wax Center, Corporate HQ
03.2018 - 04.2020

Guest Relations Specialist

European Wax Center, Corporate HQ
09.2014 - 03.2018

Senior Manager, Operations

Jean Michaels Salon
06.2010 - 10.2014

Associate of Science - Psychology

Miami Dade College

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Benita Rodriguez