Benita Shonie
Moab
Summary
Detail-oriented Front Desk professional skilled in managing guest check-ins and check-outs. Strong in conflict resolution and time management, collaborating effectively with team members to ensure smooth front desk operations and exceptional guest experiences.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Wittwer Hospitality
St. George
03.2023 - Current
- Greeted guests warmly and provided excellent customer service at front desk.
- Managed guest check-ins and check-outs efficiently and accurately.
- Resolved guest inquiries and issues promptly, enhancing overall guest satisfaction.
- Coordinated with housekeeping to ensure timely room availability and uphold cleanliness standards.
- Processed reservations using hotel management software, ensuring accuracy and efficiency.
- Assisted guests with information about local attractions and services available.
- Collaborated with team members to enhance overall guest experience at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Distributed room keys and communicated specific escorting instructions to bellhops for guest assistance.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
House Cleaner
my own
Moab
08.2005 - Current
- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Organized cleaning schedules to ensure thorough coverage of all assigned areas.
- Maintained cleaning equipment and reported any repairs or replacements needed.
- Collaborated with clients to understand specific cleaning preferences and needs.
- Trained new staff on proper cleaning methods and safety protocols.
- Inspected completed work areas to guarantee high cleanliness standards were met.
- Managed inventory of cleaning supplies and ordered replacements as necessary.
- Communicated effectively with clients regarding service expectations and feedback.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Transported trash bags to designated outdoor receptacles for disposal.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Polished metal fixtures in kitchen and bathroom areas.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Returned rooms to occupant-ready status to satisfy future guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Assisted in laundry services including washing, drying, and folding linens.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Organized closets according to customer specifications.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Swept and damp-mopped private stairways and hallways.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Waxed and polished wood furnishings to restore faded appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected furniture for damage or stains in between guest stays.
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Education
GED -
Utah State University
Logan, UT05-2023
Skills
- Cleaning techniques
- Eco-friendly products
- Inventory management
- Safety protocols
- Customer relationship management
- Guest service
- Reservation management
- Payment processing
- Hotel software
- Front desk operations
- Conflict resolution
- Daily report generation
- Team collaboration
- Detailed record keeping
- Effective communication
- Problem solving
- Attention to detail
- Analytical mastery
- Hospitality services
- Time management
- Multi-tasking
- Registration processing
- Cash handling
- Listening skills
- Room assignments
- Guest accommodations
- Customer service
- Hospitality service expertise
- Team oversight
- Reservation systems
- File management
- Sales expertise
- Documentation
- Inventory oversight
- Administrative skills
- Effective planning
- Report generation
- Bookkeeping
- Oral and written communications
- Front desk management
- Transportation information
- Service dispatching
- Mail and packages
- Payment oversight
- Reservations
- Safety and security procedure
- Clerical duties
- Training and mentoring
- Guest services
- Housekeeping
- Information protection
- Guest amenities
- Registration
- Supply replenishment
- Conflict and issue documentation
- Team building
- Credit and cash payments
- Tourism knowledge
- Front office support
- Transaction processing
- Hospitality best practices
- Lobby oversight
- Record preparation
- Teamwork and collaboration
- Professional demeanor
- Check-in procedures
- Teamwork
- Task prioritization
- Training and development
- Wall scrubbing
- Carpet vacuuming
- Laundry functions
- Payment collection
- Packing and unpacking
- Clutter removal
- Bathroom sanitation
- Restocking supplies
- Dusting techniques
- Health and safety compliance
- Eco-friendly practices
- Surface sanitation
- Safe cleaning with chemicals
- Safe chemical handling
- Furniture dusting
- Window cleaning
- Deep cleaning expertise
- Interior window washing
- Kitchen cleaning
- Laundry cleaning
- Linen care
- Household management
- Commercial and residential cleaning
- Closet detailing
- Cleaning bathrooms
- Hardworking
- Client interaction
- Training others
- Scheduling coordination
- Surface disinfection
- Basic maintenance
Timeline
Front Desk Agent
Wittwer Hospitality
03.2023 - Current
House Cleaner
my own
08.2005 - Current
GED -
Utah State University