Gloria TORRES MEDINA

Housekeeping Manager

Lobos Lodge

03.2013 - 09.2022

Worked with front desk to respond promptly to all guest requests.
Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Communicated repair needs to maintenance staff.
Managed staff of [Number] housekeepers.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Managed team productivity and workflow to exceed quality standards.
Completed schedules, shift reports, and other business documentation.
Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Evaluated employee performance and developed improvement plans.
Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Placed orders for housekeeping supplies and guest toiletries.
Trained and mentored all new personnel to maximize quality of service and performance.
Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
Coordinated household cleaning service operations and managed client relations.
Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
Disposed of trash and recyclables each day to avoid waste buildup.
Increased employee performance through effective supervision and training.
Scheduled and prioritized tasks to staff, overseeing work completion.
Maintained required records of work hours, budgets and payrolls.