Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Server

Grant Gorman

Monterey,CA

Summary

Dynamic hospitality professional with extensive experience in delivering exceptional service in fast-paced dining environments. Recognized for a strong commitment to teamwork and a relentless pursuit of customer satisfaction, consistently ensuring smooth operations through effective communication and adept problem-solving. Results-oriented learner passionate about continuous improvement, demonstrating a proven ability to embrace new challenges while contributing positively to team dynamics. Known for maintaining high standards and delivering quality outcomes, showcasing reliability and flexibility alongside strong critical thinking and collaboration skills.

Overview

7
7
years of professional experience

Work History

Server

SUR at The Barnyard
10.2020 - Current
  • Achieved high customer satisfaction through friendly, professional guest service.
  • Exceeded expectations with exceptional customer service and prompt assistance.
  • Resolved inquiries effectively, leveraging extensive knowledge of menu items.
  • Managed seating arrangements for large groups, enhancing overall guest experience.
  • Addressed guest concerns professionally, fostering positive relationships and satisfaction.
  • Trained new staff on service standards, improving team performance and efficiency.

Bartender / Shift Supervisor

SUR Burger
03.2019 - 03.2020

Education

BBA - Financial Planning

California State University Monterey Bay
Seaside, CA
05-2026

Associate of Science - Business Administration

Monterey Peninsula College
Monterey, CA
05-2024

Skills

  • Customer Service
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Communication
  • Teamwork
  • Cash Handling
  • Health and Safety Compliance
  • Training and Coaching
  • Work Ethic
  • Strong work ethic

Languages

English
Spanish

Personal Information

Title: Server

Timeline

Server

SUR at The Barnyard
10.2020 - Current

Bartender / Shift Supervisor

SUR Burger
03.2019 - 03.2020

BBA - Financial Planning

California State University Monterey Bay

Associate of Science - Business Administration

Monterey Peninsula College
Grant Gorman