- I enjoy helping others and giving back to the community
- DIY
- I like working with my hands and fixing things
- Hiking
- I enjoy spending time with my loved ones
- Outdoor activities
- Personal Development and Self-Improvement
BENITE RACHEL TSHILUMBA
Phoenix,AZ
Summary
Highly motivated and results-oriented retail professional with 10 years of experience driving sales growth and enhancing customer satisfaction. Proven ability in visual merchandising, store management, and team leadership. Passionate about securing a position where I can apply my skills and knowledge. I'm Committed to leveraging these qualities to drive team success.
Overview
11
11
years of professional experience
Work History
Brand Associate Part-time
Gap Factory Outlet
Glendale, AZ
02.2025 - Current
- Processes cashier transactions and accurately, driving brand loyalty programs.
- Place styles, sizes and colors of product on sales floor to maintain availability for customers.
- Handle customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
Assistant Store Manager & Visual Merchandiser
Guess (FrontierCo Group)
South Africa- Johannesburg
10.2023 - 11.2024
- Created visually appealing store displays and window displays, boosting sales by 7% through improved product visibility.
- Managed inventory levels, ensuring stock availability, and monitoring inventory levels
- Assisted the Store Manager in analyzing sales data and make informed decisions for improving overall store performance.
- Trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Ben Sherman
Johannesburg - South Africa
10.2021 - 09.2023
- Achieved a 15% increase in sales within the first year through strategic planning and effective staff management.
- Implemented impactful visual merchandising strategies resulting in a 10% increase in customer engagement. (Example: Redesigned store displays, resulting in a 10% increase in sales conversion rate.)
- Managed inventory effectively, reducing shrinkage by 8% through improved tracking and loss prevention measures.
- Mentored a team of 3 associates, fostering a positive and productive work environment and resulting a 20% increase in team productivity.
Retail Sales Associate
Pringle of Scotland - Scottish Group
Johannesburg - South Africa
03.2018 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently exceeded customer service expectations, resulting in 12% increase in customer satisfaction scores.
- Managed multiple tasks efficiently in a fast-paced environment, consistently meeting deadlines and prioritizing effectively.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Steven Madden - (House of Busby Group)
Johannesburg - South Africa
02.2016 - 03.2018
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Processed transactions efficiently using POS systems.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
La Senza
Johannesburg - South Africa
01.2014 - 09.2015
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Education
Visual Merchandising Essentials
Alison
Online09-2024
High School Diploma -
Barnato Park High School
Johannesburg, SA12-2012
Skills
- Retail Management: Sales Management, Inventory Management, Staff Development, Team Leadership, Performance Analysis, Profit Maximization, Loss Prevention, Point-of-Sale (POS) Systems
- Visual Merchandising: Window Display Design, In-Store Visuals, Brand Presentation, Color Theory, Trend Analysis, Planogram Development
- Customer Service: Exceptional Customer Service, Conflict Resolution, Sales Closing Techniques, Customer Retention Strategies
- Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), POS
- Languages: English (Native), French (Fluent)
Interests
Timeline
Brand Associate Part-time
Gap Factory Outlet
02.2025 - Current
Assistant Store Manager & Visual Merchandiser
Guess (FrontierCo Group)
10.2023 - 11.2024
Store Manager
Ben Sherman
10.2021 - 09.2023
Retail Sales Associate
Pringle of Scotland - Scottish Group
03.2018 - 09.2021
Retail Sales Associate
Steven Madden - (House of Busby Group)
02.2016 - 03.2018
Retail Sales Associate
La Senza
01.2014 - 09.2015
Visual Merchandising Essentials
Alison
High School Diploma -
Barnato Park High School